Technical Account Manager
hace 3 semanas
**We are looking for a Technical Account Manager to join our team**
AstroPay is the global Digital Wallet of choice for thousands of consumers who want to purchase online on international sites. With a focus on international transactions, AstroPay addresses the complexities of local markets, offering fast and efficient solutions across thousands of consumer-recognized payment methods.
We have operations in all LATAM and EMEA. We work in a dynamic environment. We improve our product and delivery constantly and to reach the best time to market is our mission. We are open to feedback and we value honesty.
**Tasks**:
- Handle pre-sales duties.
- Develop and hold business technical relationships with merchants all over the world.
- Understanding client priorities and objectives and mapping Astropay solutions against those requirements.
- Diagnose and resolve technical issues directly with Product Management and IT.
- Communicate across a broad range of technical and non-technical people in order to achieve troubleshooting.
- Identify weak points and opportunities of improvement for our product and service.
- Assist merchants throughout the integration process of our API, suggesting the best solution for a certain scenario.
- Work side by side with the different areas of the company to improve the level of service provided to our clients.
**Requirements**:
- Software Engineering or Technology Bachelor’s degree or equivalent.
- Outstanding verbal and written presentation skills in English and Spanish.
- Ability to work collaboratively as part of a team, as well as independently with minimum supervision.
- Ability to grasp customer’s needs and suggest timely solutions that work on a long term.
- Ability to prioritize, multi-task, and perform effectively under pressure.
- Strong analytical and problem-solving skills.
- Experience in analyzing data and logs.
- Pre-sales experience, and a commercial awareness
- Experience in working with MySQL and RESTful APIs.
**Nice to have**:
- Broad knowledge and experience of market data tools & reporting (Ex: Looker, Datadog, Reblaze, Elastic)
- Experience in the Financial industry.
**Benefits**:
- 100% remote work.
- Diverse and multicultural work environment.
- Paid parental leave & holidays.
- Extensive opportunities for growth and professional development.
- English Lessons
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