Lead Technical Product Support Specialist

hace 4 semanas

Montevideo, Uruguay Sabre A tiempo completo

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Lead Technical Application Support

**Job Description**:

- Under general direction, provides technical direction to internal and external high visibility customers.
- Works in collaboration with customer facing teams and Engineering to resolve complex issues.
- Accountable for quality assurance and technical coaching of L1/L2.
- Delivers mentoring sessions and product specific trainings to increase product knowledge and customer service skills.
- Handle system outages from a technical perspective and internal/external customer communications.
- Contribute in the process to prioritize problems regarding system bugs.
- Is in charge or collaborates on handling team technical communications and developing new technical procedures to drive efficiencies.
- Ability to multitask and handle tough deadlines are required.
- Works on multidisciplinary projects representing the care organization.
- Actively participates in Product Success forums, providing feedback and recommendations with a customer-centric approach.
- Position requires on call duties to quickly react to system incidents

Core Skills
- Works well in strategic problem-solving and customer management role
- Excellent communication skills (written and verbal)
- Proficient fluency in written and spoken English is required.
- Ability to learn, share and create knowledge.
- Attention to detail and ability to multi-task.
- Ability to work in a team environment with high level of autonomy.
- Ability to present technical information or reports in a friendly language.
- Good troubleshooting / investigation skills and ability to think outside the box.
- Advanced expertise in technical languages as XML, SOAP, REST or HTML.
- Advanced expertise using Sabre APIs, Digital Connect or Digital Experience.
- Sabre technology domain knowledge desired but not mandatory
- Good writing skills; produces technical documents and user guides.

Qualifications:

- Computer/IT degree either technical or university, or commensurate experience required
- Understanding of development languages and scripting.
- Understanding of networking and basic software architecture.
- Familiar with monitoring tools.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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