Payroll Representative

**Company Overview**:
Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?

**Description & Qualifications**:
Description

The Payroll Representative performs payroll-related functions, including processing, tax compliance, review of automated timekeeping systems and payroll reporting in a multi-site, multi-state, high-volume environment. The Payroll Representative also provides exceptional customer service.
Duties and Responsibilities:

- Performs payroll-related functions, including but not limited to payroll processing, audits, and maintenance
- Performs file imports into payroll system from various sources and validates payroll data in a timely manner
- Prepares off-cycle payrolls and manual checks as necessary
- Builds strong partnerships with customers and provides superior customer service
- Identifies areas of customer dissatisfaction and proposes solutions and coordinates with Team Lead or Manager to resolve
- Develops and adheres to SSAE16 requirements and is accountable for compliance of each task performed
- Participates in recurring customer calls and serves as point of contact for projects, tasks or issues
- Quarter End, Year End, and Open Enrollment assistance and task execution
- Escalates non-routine inquires and issues to Team Leader or Manager

**Qualifications**:
Basic:

- Proficient ability to understand and follow written and verbal English instructions
- 1-3 years of experience in a customer service type environment (payroll experience is a plus)
- 1+ year of basic Microsoft Office Suite of software to include Outlook, Word and Excel, to correspond with clients

Preferred:

- Ability to analyze and resolve problems through effective customer service interface and communication
- Ability to deal effectively with a diverse set of individuals at all organizational levels
- Coordinate multiple tasks simultaneously
- Quickly and easily adapts to change and shifting priorities with enthusiasm

**EEO Statement**:
**Equal Opportunity Employer**

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.