Coffe Specialist Sr
hace 6 meses
**Buscamos**:
Personas que cuenten con Bachillerato completo (excluyente), valorándose las formaciones adicionales en Ventas, Marketing, Atención al cliente o afines. Es requisito que la persona cuente con experiência previa en tareas relacionadas, valorándose provenir del sector del café, cosmética, hotelería o similares.
**Objetivo de la posición**:
La persona seleccionada se encargará de la correcta atención, servicio y gestión del cliente en tienda. Entre sus principales tareas se destacan:
- Actuar como Embajador de la marca, manteniendo una apariencia adecuada y comportamiento premium en todo momento.
- Ofrecer una Ceremonia de venta completa, incluyendo la bienvenida a los clientes, presentación de la Boutique y sus servicios, gestión proactiva de la base de datos de clientes, comprensión y respuesta a las necesidades del cliente, y promoción de productos.
- Contribuir al incremento de las ventas mediante técnicas de Cross selling y Up selling, así como presentación de ofertas comerciales según el calendario promocional.
- Ofrecer Rituales de Degustación, invitando a los clientes a probar productos y compartiendo conocimientos sobre degustación de café.
- Brindar servicio Post-Venta básico para máquinas, realizando reparaciones básicas y gestionando la sustitución de máquinas de café si es necesario.
- Contribuir a mantener la mejor configuración de la Boutique, asegurando que las áreas de la tienda cumplan con las normas operacionales y recomendaciones de Visual Merchandising, así como garantizando la seguridad en las condiciones de trabajo.
- Siendo responsable de la bienvenida sensorial, animar la mesa de degustación asignada y transmitir pasión y entusiasmo por la marca, dominando el conocimiento del producto y utilizando la narración de historias para involucrar a los clientes.
- Gestionar el efectivo en caja de acuerdo con el procedimiento definido adecuadamente y realizar la cuadratura de efectivo.
La propuesta es para trabajar de manera presencial, full time, en la zona de Punta Carretas, Montevideo.
El presente llamado se encuentra comprendido por lo dispuesto en el Art. 1 de la Ley Nº 19.691 sobre promoción del trabajo para personas con discapacidad.
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