Spanish Speaking Quality Assurance

hace 4 días


Montevideo, Uruguay JAC RECRUITMENT A tiempo completo

JOB RESPONSIBILITIES
- Improve and maintain a high quality of customer service by conducting quality assurance audits, analyzing results, providing coaching, recommendations for process improvements, product improvements, recommendations for improvements to the knowledge base and training material;
- Enhance employees’ skills, performance, productivity, and quality of work;
Monitor all inbound and outbound client communication channels according to the QA template;
- Verify customer service results by measuring skills in product knowledge, service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of interactions;
- Provide feedback and coaching to support on daily/weekly/monthly basis;
- Use all available reports to compile and track performance at department, team, and team member level;
- To prepare and analyze regional internal quality reports to QA Manager;
- Participate in calibration and ensure minimum variance from the team standard;
- To perform other tasks assigned by management.

JOB REQUIREMENTS
- Minimum of a Bachelor's degree Excellent command of the English language, with advanced writing proficiency;
- Excellent and native communication soft skills in Spanish or other relevant languages.
- Experience in financial services would be an added advantage.
- Previous experience in training delivery and quality assurance is preferred.
- Research, planning, organizing, time management and high level of administrative skill
- Problem solving skills and ability to adapt fast to change
- Ability to interact with people of diverse backgrounds; possess strong coaching and feedback skills and a high level of attention to detail.

Pay: $U70,000.00 - $U96,000.00 per month

Application Question(s):

- Do you have Quality Assurance experience in Contact Center/BPO?

**Education**:

- Bachelor's (preferred)

**Language**:

- Spanish (required)



  • Montevideo, Uruguay Somnio Software A tiempo completo

    We are looking for a Quality Assurance Specialist who is keen on joining an enthusastic & talented team! **Requirements**: - +2 years of QA Manual experience - Advanced English Level / Fluent English speaker. - Student or graduated from Systems Engineering or related careers Nice to have - You're a team player, eager to learn and collaborate with others...


  • Montevideo, Uruguay XM A tiempo completo

    **Spanish and Portuguese-Speaking Client Relations Managers - Montevideo** **The Role**: - We are looking for passionate, energetic and self-motivated professionals to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and...


  • Montevideo, Uruguay XM A tiempo completo

    **English, Spanish and Portuguese - Speaking Customer Experience Officers - Montevideo** **The Role: We are looking for passionate and self-motivated professionals to join our Customer Experience Team in Montevideo. **The main responsibilities of the position include**: - Perform personal clientele analysis and taking actions as required - Handle client...

  • English and Spanish

    hace 9 meses


    Montevideo, Uruguay XM A tiempo completo

    **English and Spanish - Speaking Customer Experience Officers - Montevideo** **The Role: We are looking for passionate and self-motivated professionals to join our Customer Experience Team in Montevideo. **The main responsibilities of the position include**: - Perform personal clientele analysis and taking actions as required - Handle client inquiries...


  • Montevideo, Uruguay XM A tiempo completo

    **Spanish and Portuguese Speaking Partner Relations Managers - Montevideo** **The Role**: We are looking for passionate and self-motivated professionals to join our Partner Relations team in Montevideo. **The main responsibilities of the position include**: - Identify new partners by utilize the company’s resources - Support the recruitment and...


  • Montevideo, Uruguay Neocol A tiempo completo

    **Salesforce Quality Assurance Consultant** - Passion Driven. Purpose Guided. Our People Make the Difference._ **Why Neocol?** Neocol helps the world's most innovative subscription companies solve their most pressing initiatives to ignite outpaced subscription performance. As the largest pure-play Salesforce Summit Partner specifically dedicated to the...


  • Montevideo, Uruguay XM A tiempo completo

    **Spanish, Portuguese and English-Speaking Business Development Officer - Montevideo** **The Role**: We are looking for a driven, goal-oriented and energetic professional to help us continue our steady expansion. As Business Development Officer, you will identify business growth opportunities and develop strategies to contribute to the financial growth of...


  • Montevideo, Uruguay Select Assistants A tiempo completo

    We're looking for a dynamic individual to join our team at a Transportation Hub. As part of our diverse operations, which include a brokerage side, carrier dispatch, and a used car lot, we need someone focusing on receivables and administrative support. **Responsibilities**: - Receivables Management: Initiate calls to customers for payment reminders, and...


  • Montevideo, Uruguay UHY Gubba & Asociados A tiempo completo

    We are looking for a quality control engineer with experience in quality control of large civil works and concrete projects. **Requirements**: - Title of Preventive Technological Engineer - Accredited experience in previous tasks of quality control of concrete works. - Wide time availability. - Excellent level of English. - Excellent organizational and...


  • Montevideo, Uruguay BairesDev A tiempo completo

    Who We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...


  • Montevideo, Uruguay XM A tiempo completo

    **Portuguese - Speaking Content Writer - Montevideo** **The Role**: - We are looking for a passionate and self-motivated Content Writer, to join our fast-growing marketing team in the Latin American region. Your responsibilities will include creating various content that informs and engages our audiences and maintains brand consistency across all online...


  • Montevideo, Uruguay Workplace Options A tiempo completo

    Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver...


  • Montevideo, Uruguay dLocal A tiempo completo

    **Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...


  • Montevideo, Uruguay Despegar A tiempo completo

    En el **#EquipoDespegar** somos un grupo de grandes profesionales dedicados a crear las mejores experiências para que los viajes enriquezcan la vida de las personas. Trabajamos en equipo, nos involucramos, no nos da miedo equivocarnos y siempre vamos por más. **#EquipoDespegar** es crecer, desarrollarse, es proponerse un objetivo y no parar hasta...


  • Montevideo, Uruguay Sabre A tiempo completo

    Job Family: Software Engineering Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...

  • Data Quality Engineer

    hace 2 días


    Montevideo, Uruguay Inclusion Cloud A tiempo completo

    **About the job Data Quality Engineer** **WHAT YOUD BE DOING** As a Data Quality Engineer, you will be responsible for building automated, repeatable, efficient processes to perform data quality checks across various data assets. It is your duty to ensure high quality data is available to internal stakeholders and customers. To do this you will be...

  • Key Account Manager

    hace 4 días


    Montevideo, Uruguay Exness Careers A tiempo completo

    With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with...


  • Montevideo, Uruguay dLocal A tiempo completo

    **Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...


  • Montevideo, Uruguay XM A tiempo completo

    **Portuguese Speaking Web Graphics Designer - Montevideo** *** **The Role**: We are looking for an experienced Web Graphics Designer, filled with passion and drive, to join our fast-growing marketing team in the Latin American region. Your work will unlock the power of our brands and you will collaborate with other creative professionals to produce...

  • Spanish Account Manager

    hace 1 semana


    Montevideo, Uruguay Storyy A tiempo completo

    We are looking for an Account Manager who will be responsible for client relationships. Your primary role is to ensure that the clients are satisfied with the services our company provides. If you’re ready to learn and leave your mark on a growing company, this is the perfect position for you! Job Responsibilities: Serve as the primary contact for...