Work Life Intakes Consultants

hace 3 semanas

Montevideo, Uruguay Workplace Options A tiempo completo

Drawing from an international network of credentialed providers and professionals, Workplace Options

is the world’s largest integrated employee support and work-life services provider. Service centers in the

U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia

support more than 65 million employees across 100,000 organizations and more than 200 countries and

territories. We provide world-class employee support and work-life services, referrals and consultation

on a variety of issues ranging from dependent care, legal and financial issues, stress management, EAP

counseling, and wellness.

**Responsibilities**:

- Assess the Employee’s needs through targeted questioning
- Obtain employee’s personal information and information on the individual needing care
- Provide a clear explanation of the issues/needs
- Obtain desired geographic location for referral search and any personalized criteria
- Provide top-notch customer service provided in written or verbal interactions with our clients and providers
- Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client’s needs
- Perform quality assurance callbacks to our clients
- Maintain a high quality work in all aspects of the position
- Maintain communication with clients and associated EAPs as required
- Ensure all data entries are complete and accurate, with proper spelling and grammar
- Demonstrate excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
- Demonstrate excellent knowledge of conflict resolution skills
- Demonstrate ability to organize and prioritize regarding crisis versus non-crisis issues

**Skills**:

- Detail oriented
- Ability to work independently and as a team
- Exceptional organizational, relationship building and interpersonal communication skills
- Able to manage time effectively in order to handle multiple tasks
- Able to handle fast-paced and ever-changing environment

**Required Education/Qualifications**:

- Bachelor’s degree
- Trilingual English, Spanish, and Portuguese verbal and written communication skills

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