Customer Service

hace 3 días

Montevideo, Uruguay Workplace Options A tiempo completo

**Workplace Options**:
Drawing from an international network of credentialed providers and professionals, Workplace Options is the world’s largest integrated employee support and work-life services provider. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 65 million employees across 100,000 organizations and more than 200 countries and territories. We provide world-class employee support and work-life services, referrals and consultation on a variety of issues ranging from dependent care, legal and financial issues, stress management, EAP counseling, and wellness.

**Description**:
**The **Team Lead** will report to the Global Research Manager. The Team Lead is responsible for the day to day production and quality for of their respective team. Team Leads must be organized, disciplined, and able to multi-task. In every situation the team lead’s primary responsibility is to act as a role model for the consultants. They should personify positive customer service and maintain efficient work habits. The team lead should be fair, easily approachable, but at the same time diligent in their efforts to maximize their team’s productivity. At all times, the team lead will foster a team environment, maintaining a neat, organized environment and positive atmosphere. Team Leads are required to work several evening shifts monthly on an as-needed basis

**Requirements**:
**Responsibilities**:

- Review and assign cases/call-backs for their team
- Prioritize VIP Cases and assign appropriately
- Maintain and update all training documents, templates, and job aids for team
- Ensure that team meets daily and monthly production goals
- Facilitate team meetings weekly to provide updates and enrich team
- Schedule a minimum of two in-house training sessions for team each year
- Respond to all questions related to complaints for your content team and team members
- Conduct interviewing, hiring, and training of all new staff members on team and assist other Team Leads in this responsibility
- Monthly One-on-One meetings with each staff member of the team
- Administer performance reviews to all team members, and issue performance improvement plans to team members when appropriate
- Responsible for daily production reports, including end-of-day updates
- Conduct monthly case, RMS and intake quality audits

**Skills**:

- Professional and polished demeanour
- Exceptional organizational, relationship building and interpersonal communication skills
- Able to manage time effectively in order to handle multiple tasks
- Strong ability to work with a team or group of people efficiently
- Able to handle fast-paced and ever-changing environment
- Desire to want to see the department improve and be willing to initiate change

**Required Education/Qualifications**:

- Bachelor’s degree
- Previous management experience
- Strong English and Spanish; verbal and written communication skills

  • Customer Service Assistant

    hace 1 semana

    Montevideo, Uruguay SGF Global A tiempo completo

    CUSTOMER SERVICE ASSISTANT Provide customer service to ensure customer satisfaction according to the company policies and processes. This position report directly to Latam Customer Service Supervisor. Customer Service including Order-to-Cash (OTC) sales order entry and fulfillment processes, invoicing, returns, and customer complaint handling, document...

  • Customer Service Engineer

    hace 3 días

    Montevideo, Uruguay Vestas A tiempo completo

    Customer Service department is a part of our Service Business Unit and is responsible for servicing all aftermarket customers with spare parts and services of the wind turbines as well as coordinating the service contracts in place. **Responsibilities** - To be commercially aware of the contract's financial performance and requirements and inform /escalate...

  • Customer Service Representative

    hace 2 semanas

    Montevideo, Uruguay LALA A tiempo completo

    \--- LALA selecciona para ALORICA-- - Customer Service Representatives **SOBRE ALORICA**: Alorica es una compañía multinacional de BPO (Business Process Outsourcing) que brinda servicios para clientes del exterior y maneja distintos proyectos en simultáneo de diversos rubros. **SOBRE LA POSICIÓN**: Buscamos Representantes de Atención al Cliente en...

  • Customer Service Developer

    hace 4 días

    Montevideo, Uruguay Evertec A tiempo completo

    Evertec es una compañía pública con sede en San Juan, Puerto Rico que cotiza en la bolsa de valores de Nueva York. Nos enorgullece ser una compañía líder con más de 30 años de experiência en la industria de tecnología y transacciones electrónicas. Operamos en tres segmentos principales: adquisición de comerciantes, procesamiento de pagos y...

  • Customer Service con Experiencia en Freight

    hace 2 días

    Montevideo, Uruguay DCA Contadores y Asociados A tiempo completo

    DCA selecciona Customer Service para compañía de forwarding especializada en el transporte de cargas y servicios de logística internacional por aire, tierra y mar. **Requisitos**: Al menos 2 años de experiência en el rubro agentes de carga internacional / Freight Forwarding (excluyente) Estudios Formales en Relaciones Internacinales, comercio...

  • Atención a Pasajeros

    hace 1 día

    Montevideo, Uruguay Longport A tiempo completo

    We are currently hiring temporary Customer Service Agents. As part of our team, you will play a crucial role in guiding airline customers throughout their entire airport journey. We prioritize exceptional customer experiences and collaborative work environment. **Responsibilities**: - Proficiency in technical aspects, including the check-in system,...

  • Customer Service Extraordinaire

    hace 2 días

    Montevideo, Uruguay Remoteco A tiempo completo

    **PLEASE APPLY THROUGH THIS LINK**: esponsibilities Include, but are not limited to: Extensive Customer Service - Phone Calls, Scheduling, Etc. Inbound Estimating (Residential & Commercial Establishments) Distributing and delegating workload to guarantee maximum production and client satisfaction with minimum outlay of expenses in terms of labor, materials...

  • Customer Success Specialist

    hace 4 días

    Montevideo, Uruguay Jules A tiempo completo

    **Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...

  • Customer Service

    hace 3 días

    Montevideo, Uruguay Workplace Options A tiempo completo

    **Workplace Options**: Drawing from an international network of credentialed providers and professionals, Workplace Options is the world’s largest integrated employee support and work-life services provider. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 65...

  • Customer Service Specialist, Radio

    hace 9 horas

    Montevideo, Uruguay NOKIA A tiempo completo

    **_About Mobile Networks_** - In Mobile Networks our goal is to be a leader in 5G and provide the best value to our customers as they evolve their networks. We continue to develop our 5G portfolio according to the latest 3GPP specifications. With more than 2,100 patent families essential for 5G, we are proud of the number of industry firsts that we have...

  • Operations & Customer Service Representative

    hace 1 día

    Montevideo, Uruguay AmerisourceBergen A tiempo completo

    - What you will be doing -: Under the supervisor of the Operations Manager, is responsible for ensuring customer satisfaction by providing World Courier customers with courteous, professional and efficient service at all times PRIMARY DUTIES AND RESPONSIBILITIES: - To be the first point of contact to customers, international World Courier offices and...

  • Customer Service Agent

    hace 2 semanas

    Montevideo, Uruguay Bitrefill A tiempo completo

    Bitrefill is currently the world's number one place where people spend their coins. Every day, thousands of people worldwide use our services to buy gift cards, pay their bills or purchase mobile refills with their coins. Our mission is to build a circular crypto economy, a world where using your bitcoins to send money around is as common as using Zoom for...

  • Analista Customer Service

    hace 1 semana

    Montevideo, Uruguay PepsiCo A tiempo completo

    **Overview** - Los consumidores y consumidoras disfrutan de los productos de PepsiCo más de mil millones de veces al día en más de 200 países y territorios de todo el mundo. PepsiCo generó más de $79 mil millones en ingresos netos en 2021, impulsados por un portafolio de bebidas y alimentos convenientes que incluye LAY’S ®, DORITOS ®, CHEETOS ®,...

  • Analista Customer Service

    hace 1 semana

    Montevideo, Uruguay PepsiCo A tiempo completo

    Overview: Los consumidores y consumidoras disfrutan de los productos de PepsiCo más de mil millones de veces al día en más de 200 países y territorios de todo el mundo. PepsiCo generó más de $79 mil millones en ingresos netos en 2021, impulsados por un portafolio de bebidas y alimentos convenientes que incluye LAY’S ®, DORITOS ®, CHEETOS ®,...

  • Onboarding Specialist/customer Service

    hace 1 semana

    Montevideo, Uruguay Altisource A tiempo completo

    **ARE YOU READY TO WORK AT ALTISOURCE?** At Altisource (NASDAQ: ASPS), we build world-class technologies and services for the mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed. In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction...

  • Field Service Engineer

    hace 2 semanas

    Montevideo, Uruguay ABB A tiempo completo

    **Field Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Field Service Engineer

    hace 7 días

    Montevideo, Uruguay ABB A tiempo completo

    **Field Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Service Supervisor

    hace 3 días

    Montevideo, Uruguay Vestas A tiempo completo

    **The Service Department is responsible for the proper functioning of our clients' wind farms, and for guaranteeing the maximum performance of each wind turbine throughout its useful life. In addition, it ensures that the wind turbines operate at their maximum capacity and generate maximum power for customers. Consequently, this team is essential to maintain...

  • Customer Success Lead

    hace 1 semana

    Montevideo, Uruguay Altisource A tiempo completo

    **Company Description**: At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed. In the US, we partner with **7 out of the top 10** mortgage servicers, operate **one of the top three** real estate auction websites,...

  • Customer Success Lead

    hace 4 días

    Montevideo, Uruguay Altisource A tiempo completo

    Company Description At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed. In the US, we partner with **7 out of the top 10** mortgage servicers, operate **one of the top three** real estate auction websites, and...