Customer Service Associate

hace 2 días


Montevideo, Montevideo, Uruguay PST A tiempo completo

PST.AG is a dynamic and international environment seeking a motivated and communicative assistant to support our team in customer management. The role offers the opportunity to work with customers, creating tickets, resolving cases, and providing seamless support from start to finish.

Responsibilities:
  • Customer Care: Create tickets, resolve customer cases, and provide comprehensive support.
  • Customer Communication: Provide timely and effective communication to customers throughout the entire process.
  • Ticket Processing: Initiate, track, and review tickets to ensure smooth resolution.
  • Scheduling Appointments: Arrange and document appointments with customers.
  • Enterprise Resource Planning System: Utilize ERP systems to create offers, invoices, and other documents.
Qualifications:
  • Bachelor's degree in any related field.
  • At least 5 years of experience in a similar role.
  • Experience in sales, marketing, or customer service.
  • Strong organizational skills and ability to work efficiently in a fast-paced environment.
  • Project management and coordination skills.
Requirements:
  • Familiarity with ERPNext or similar systems.
  • Experience working with ticketing systems like Odoo or SuiteCRM.
  • Proficiency in using Large Language Models (LLM) and creating prompts.
  • Professional communication skills and strong attention to detail.
  • Good English language skills, both written and spoken.


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