Customer Service Professional

hace 4 días


Montevideo, Montevideo, Uruguay PST A tiempo completo
Job Overview
PST.AG is a dynamic, international company seeking a motivated and communicative assistant to support our team in customer management. This role offers the opportunity to work in a fast-paced environment with a strong focus on customer care.

Key Responsibilities
The ideal candidate will be responsible for creating tickets, resolving customer cases, providing comprehensive customer support, and processing tickets. They will also arrange appointments, document their content, and create offers, invoices, and other relevant documents using our ERP system. Additionally, they will contribute to process documentation, workflow management, and marketing efforts.

Required Skills and Qualifications
To succeed in this role, you will need a Bachelor's degree in any related discipline, at least 5 years of experience in a similar position, and excellent organizational skills. You should also be proficient in working efficiently in a fast-paced environment, have project management and coordination skills, and be able to work Central European Time (CET). Familiarity with ERPNext or similar systems, LLM, and professional communication skills are also essential. A very good command of English, both written and spoken, is required.

Nice to Have
Experience in marketing and/or social media, as well as knowledge of German language, are desirable but not necessary.

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