Customer Service Assistant

hace 2 semanas


Montevideo, Uruguay SGF Global A tiempo completo

CUSTOMER SERVICE ASSISTANT

Provide customer service to ensure customer satisfaction according to the company policies and processes. This position report directly to Latam Customer Service Supervisor.

Customer Service including Order-to-Cash (OTC) sales order entry and fulfillment processes, invoicing, returns, and customer complaint handling, document support, Improvement process.

ESSENTIAL DUTIES
- Customer service to external customers and to Technical Service (internal and outsourcing services)
- Daily reception and process of customer orders to achieve On Time deliveries, Tec. Serve orders. (Capital device, free of charge)
- RAR Support, Sales Orders Link-Up with Contract: Placement, Service, sales
- Daily review and follow up of Open Orders due to credit block, pricing block, back orders.
- Invoice, credits and returns issue both in SAP and EDI fiscal system.
- Customization process according to tenders, contracts, or customer needs.
- Coordination with 3PL for distribution and delivery to end customers.
- Support Capital Device transactions in SAP, coordination with Finance, and delivery to the end customer.
- SalesForce case creation for credits or customers concerns, document support and closure of the case with the corresponding approval.
- Ensures transaction completion and documents support for auditory of movement of goods and traceability, and according to Inventory Management Policy, Customer Orders document, instructions, invoice, free of charges approvals, etc
- Ensure physical documents signed by customer (Invoice, dispatch guides, Credit notes, Returns) for collection proposes.

MINIMUM QUALIFICATION REQUIREMENTS
- Business university degree in related fields.
- Intermediate or Advanced English.
- 2 years of experience in Customer Service for Medical Companies.
- Knowledge in invoicing and tax process, inventory management, carriers and 3PL interaction.
- SAP system expertise.

**Salary**: $U1,200.00 - $U1,500.00 per month



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