Customer Service

hace 5 días

Montevideo, Uruguay Georgia-Pacific A tiempo completo

**Description**

We are seeking a Customer Service to manage GP Containerboard customer accounts by processing incoming orders, scheduling demand and manage orders to ensure customer's delivery requirements are met. This position interacts with external customers, sales reps, team members, 3PL Logistics and Warehouse Providers and internal capability groups to develop and implement service and cost solutions.

**A Day In The Life Typically Includes**:

- Entering customer purchase orders into an order management system for movement to and from production mills to port terminals
- Scheduling production of customer orders across a wide mill network based on known lead times, production and transportation costs, and customer requested delivery dates
- Communicating with multiple parties (Sales, customers, mill shipping departments, production planning, freight forwarders, etc.) to ultimately plan for the successful fulfillment of export orders
- Arranging inland transportation and following up to ensure shipments have reached their final destinations
- Reviewing, updating and preparing necessary export documentation for international shipments
- Working in tandem with representatives from our FSR (Foreign service Representative) office
- Managing inventories in domestic and foreign warehouses and finding suitable economic outlets for aging material
- Reporting any potential customer issues or overall supply chain issues to stakeholders and working to resolve the issues with a sense of urgency
- Entering credit/debit memos and submitting quality claims for their customers
- Assisting with any account receivable exceptions that may arise

**What You Will Need**:

- At least 2 years of logistics experience
- Bilingual: English and Spanish
- Experience analyzing logistics and shipping data
- Order entry, ERP and/or billing experience experience
- Experience working with customers or business to business customers
- Microsoft office experience (Word - Memo Generation, Excel - Basic Analysis, Outlook - Basic Correspondence)
- High School Diploma or GED

**What Will Put You Ahead?**
- Bachelor’s Degree with focus in supply chain/logistics/transportation
- Letter of credit experience
- Ocean freight shipping line experience
- Experience with export documentation requirements
- Intermediate-Advanced Excel knowledge (V Look Ups, Pivot Tables, VBA) used for tracking and analysis
- Freight forwarding experience
- Experience interacting with ocean carriers, freight forwarders, warehouse operators

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