Global Service Desk Analyst

hace 3 semanas

Departamento de Treinta y Tres, Uruguay ESP Global A tiempo completo

ESP Global Services is a world-class IT services organization that specializes in enterprise managed services, infrastructure engineering, and global field support, due to continued growth and customer acquisition are looking for
**Global Service Desk Analyst** based in the ESP Trinidad.

As the

**What About the Role**:
This role is heavily customer focused and you will provide the highest level of customer service at all times to ensure all service levels are met / exceeded.

**A snapshot of what you will be doing**:

- Own customer tickets and ensure the customer/ user is kept fully up to date throughout its lifecycle.
- Liaise with both partners and engineers and confirm tickets have been accepted and progressed and obtain updates as needed.
- Maintain high standards of customer service at all times to encourage an excellent customer experience.

**What are we looking for?**
- At least 1 years’ experience in a customer facing/ customer service role
- Good knowledge of MS Office products
- Self-motivated with a willingness to learn and adapt to any new change or situation
- Very good verbal and written communication skills
- Process driven with the ability to be innovative
- Excellent inter-personal skills; ability to communicate with customers at all levels.

We understand everyone needs to start someone, so we are open to considering applicants without prior IT experience. The IT support team offer 24/7 support so to be considered for this role you must be flexible with working days and night shifts.

**Location**: Charlieville, Chaguanas, Trinidad

**Salary**:$5,917 monthly + Benefits

**Hours**:Monday to Friday
- 9:00am to 6:00pm

  • Global Service Desk Analyst

    hace 2 semanas

    Departamento de Treinta y Tres, Uruguay ESP Global A tiempo completo

    **Global Service Desk Analyst, Trinidad and Tobago** ESP Global Services are currently recruiting for a Global Service Desk Analyst to join our team in Trinidad and Tobago. We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. Working as a Global Service Desk Analyst you will log all...

  • Global Service Desk Analyst

    hace 5 días

    Departamento de Treinta y Tres, Uruguay ESP Global A tiempo completo

    ESP Global Services is a world-class IT services organization that specializes in enterprise managed services, infrastructure engineering, and global field support, due to continued growth and customer acquisition are looking for Bilingual-Global Service Desk Analyst based on-site in Trinidad Office. We are a managed service provider for IT support and...

  • Technical Support 1st Line Analyst

    hace 1 semana

    Departamento de Treinta y Tres, Uruguay ESP Global A tiempo completo

    ESP Global Services are recruiting Technical Support Analysts to join our team, reporting into the Global Service Desk Analyst - Bilingual Spanish or Portuguese based at our HQ in Trinidad. The purpose of this role is to provide fault diagnosis, call vetting and advanced technical support, to successfully resolve incidents and requests and work alongside...

  • Incident Manager

    hace 2 semanas

    Departamento de Treinta y Tres, Uruguay ESP Global A tiempo completo

    **Global Service Desk Incident Manager, Trinidad and Tobago** - Are you interested in driving improvements and change through effective ticket management across multiple global clients?_ Over the last 30 years as a provider of bespoke global support services, ESP has thrived based on innovation and our ability to adapt to our customer needs. Thanks to our...

  • 1st Line Support

    hace 5 días

    Departamento de Treinta y Tres, Uruguay ESP Global A tiempo completo

    Customer Service Focus - Proficiency Managing Multiple Tasks - Able to Communicate Cross Functions ESP Global Services is a world-class IT services organization that specializes in enterprise managed services, infrastructure engineering, and global field support, due to continued growth and customer acquisition are looking for Bilingual 1st Line Support...

  • IT Desktop Support Tech

    hace 3 semanas

    Departamento de Treinta y Tres, Uruguay ESP Global A tiempo completo

    ESP Global Services is a world-class IT services organization that specializes in enterprise managed services, infrastructure engineering, and global field support, due to continued growth and customer acquisition are looking for a Bilingual (Spanish/Portuguese) On-site IT Desktop Support Technician based in Trinidad. As the **Bilingual -...

  • Level2 Tech Support

    hace 3 semanas

    Departamento de Treinta y Tres, Uruguay ESP Global A tiempo completo

    Full Job Description ESP Global Services is a world-class IT services organization that specializes in enterprise managed services, infrastructure engineering, and global field support, due to continued growth and customer acquisition are looking for a Bilingual (Spanish/Portuguese) On-site IT Desktop Support Technician based in Trinidad. As the **Bilingual...

  • O2c Coc Lead

    hace 7 días

    Departamento de Treinta y Tres, Uruguay Nestle A tiempo completo

    **Position Snapshot**: Position - Order to Cash Center of Competence Lead - 6+ years experience - Permanent / Full time - Reports to Head of Supply Chain, ADC Region **Position Summary**: The Order to Cash, Center of Competence is a strategic leader responsible for a NiM Center of Competence and all the Process sub-teams housed within. Ensures execution and...

  • Programador Semi Senior en Groovy

    hace 3 días

    Departamento de Montevideo, Uruguay Unisys A tiempo completo

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...