IT Desktop Support Tech

hace 3 semanas

Departamento de Treinta y Tres, Uruguay ESP Global A tiempo completo

ESP Global Services is a world-class IT services organization that specializes in enterprise managed services, infrastructure engineering, and global field support, due to continued growth and customer acquisition are looking for a Bilingual (Spanish/Portuguese) On-site IT Desktop Support Technician based in Trinidad.

As the
**Bilingual - Spanish/Portuguese**

**What About the Role**:
To provide and maintain continuity of service for all desktop devices for our customers all around the world.

**What You’ll Do**:

- Respond to allocated customer incidents and service requests and manage through to a successful resolution within agreed service levels.
- Deliver desk-side support services to the customer in line with agreed project timescales and service levels.
- Deliver hard and soft break fix services for laptops and desktops across the customer site portfolio.
- Support, manage and maintain the configuration and installation of the Desktop, including patch updates and hardware replacements.
- Identify and obtain from the vendor any spares required to respond to incidents and ensure that the customer is kept informed of any resulting delays.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
- Provide onsite smart hands support for remote support teams
- Pro-active incident detection Line of Sight and tech bar’s
- Create and update Knowledge Base articles as and when required
- Diagnoses errors or technical problems and determines proper solutions
- Creates workaround procedures when standard procedures have failed and ensures issues are resolved.
- Supplier will provide VIP support (Customer Support+) at identified locations.

**What You’ll Need**:

- Two to three (2-3) year’s providing IT Infrastructure field support
- Knowledge of SCCM, Active Directory, SCCM, Mobile phones, Service Now ticketing system, Win10 deployment, Bitlocker, Office 365, VPN.
- Good knowledge and experience in O365, Microsoft Desktop Software and Operating Systems.

**Location**: Charlieville, Chaguanas, Trinidad

**Salary**:Competitive salary + Benefits

**Hours**:9:30am to 9:30pm - rotational schedule - 4 days on & 4 days off

  • Level2 Tech Support

    hace 3 semanas

    Departamento de Treinta y Tres, Uruguay ESP Global A tiempo completo

    Full Job Description ESP Global Services is a world-class IT services organization that specializes in enterprise managed services, infrastructure engineering, and global field support, due to continued growth and customer acquisition are looking for a Bilingual (Spanish/Portuguese) On-site IT Desktop Support Technician based in Trinidad. As the **Bilingual...

  • Technical Support 1st Line Analyst

    hace 1 semana

    Departamento de Treinta y Tres, Uruguay ESP Global A tiempo completo

    ESP Global Services are recruiting Technical Support Analysts to join our team, reporting into the Global Service Desk Analyst - Bilingual Spanish or Portuguese based at our HQ in Trinidad. The purpose of this role is to provide fault diagnosis, call vetting and advanced technical support, to successfully resolve incidents and requests and work alongside...

  • Global Service Desk Analyst

    hace 5 días

    Departamento de Treinta y Tres, Uruguay ESP Global A tiempo completo

    ESP Global Services is a world-class IT services organization that specializes in enterprise managed services, infrastructure engineering, and global field support, due to continued growth and customer acquisition are looking for Bilingual-Global Service Desk Analyst based on-site in Trinidad Office. We are a managed service provider for IT support and...

  • 1st Line Support

    hace 5 días

    Departamento de Treinta y Tres, Uruguay ESP Global A tiempo completo

    Customer Service Focus - Proficiency Managing Multiple Tasks - Able to Communicate Cross Functions ESP Global Services is a world-class IT services organization that specializes in enterprise managed services, infrastructure engineering, and global field support, due to continued growth and customer acquisition are looking for Bilingual 1st Line Support...

  • Global Service Desk Analyst

    hace 3 semanas

    Departamento de Treinta y Tres, Uruguay ESP Global A tiempo completo

    ESP Global Services is a world-class IT services organization that specializes in enterprise managed services, infrastructure engineering, and global field support, due to continued growth and customer acquisition are looking for **Global Service Desk Analyst** based in the ESP Trinidad. As the **What About the Role**: This role is heavily customer focused...

  • Global Service Desk Analyst

    hace 2 semanas

    Departamento de Treinta y Tres, Uruguay ESP Global A tiempo completo

    **Global Service Desk Analyst, Trinidad and Tobago** ESP Global Services are currently recruiting for a Global Service Desk Analyst to join our team in Trinidad and Tobago. We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. Working as a Global Service Desk Analyst you will log all...

  • Finance Specialist

    hace 4 semanas

    Barra de Carrasco, Uruguay Trek Bikes A tiempo completo

    A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us...