Junior IT Helpdesk Technician
hace 3 semanas
**Job description**:
We are searching for a proactive self-motivated IT technician to join our Global IT team in Sportradar. The person will be responsible for providing Level 1 IT support tasks (hardware and software) for company employees both local and remotely, also performing administration tasks on company servers such as Active Directory, antivirus, security, among others and work with the global IT ticket queue system. Good problem-solving and interpersonal skills are essential.
**Main responsibilities**:
- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting hardware and software issues.
- Repairing or replacing damaged hardware.
- Providing support to users and being the first point of contact for error reporting.
- Establishing good relationships with all departments and colleagues.
- Conducting backup operations.
- Managing technical documentation.
**Required skills and experience**:
- At least one year of experience supporting internal users and equipment.
- MS Windows 10/11 installation, configuration, and troubleshooting.
- Mac OS installation, configuration, and troubleshooting.
- MS O365 installation, configuration, and troubleshooting.
- Experience with troubleshooting hardware issues on Desktop PCs. Deployment, maintenance, replacing HW parts.
- Windows Server and MS Azure experience (Active Directory, Permissions, Groups, Licenses, MFA (Multi Factor Authentication)).
- Network TCP/IP basic diagnosing and troubleshooting issues. DNS, DHCP, ISP, Firewalls, Switching.
- Printers (troubleshoot and assist users).
- Experience with Helpdesk request systems (incidents, service requests, user tickets, ITIL best practices).
- Excellent written and verbal communication in English.
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