Payment Operations Specialist, Latin America

hace 5 días


Montevideo, Uruguay Exness Careers A tiempo completo

With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume.

**Your role at Exness**:
You will be responsible for clients' unprocessed or pending deposit and withdrawal requests. The purpose of the role is to ensure a secure and controlled payments environment by analyzing and identifying any high-risk transactions to prevent fraudulent activity, with the end goal of enhancing the overall client experience with deposits and withdrawals.

**You will**:

- Process withdrawals (pendings) - this task will make up approximately 50% of work time.
- Assist in financial transactions (customer deposits and withdrawals).
- Identify and resolve issues related to transaction processing by conducting analyses and following troubleshooting procedures.
- Take relevant action in case of PSP downtime or non-scheduled emergency maintenance (for instance, turn off or switch of provider).
- Assisting PSP by providing sufficient information (transaction details, error messages, and screenshots captured by customers) to carry out investigation on their side.
- Analyze data to find irregular client activity patterns and abnormal behavior.
- Collate information to identify potential system faults and prevent abuse issues.
- Work with relevant departments to follow up and close cases.
- Work on a rotating shift.

**What we expect from you**:

- Similar experience in payments or in a broker industry
- Proficiency in English and fluency in either Portuguese (preferred) or Spanish
- Analytical skills and attention to details
- Good organizational and administrative abilities
- Problem-solving skills
- Experience using Excel/Google Sheets and Docs
- Initiative-taker and communicative team player with a dynamic professional attitude
- Eagerness to learn and develop
- Readiness to work on a rotating shift (excluding night shifts)

**Nice to have**:

- Experience using Salesforce

**What you can expect from us**:

- Competitive and attractive compensation
- Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
- Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
- Generous time off, including 21 days of annual leave and paid sick leave
- Education allowance for your children's school and kindergarten fees
- Allowance for sports club memberships or other physical exercise activities
- Meal and transportation allowance
- A parking space near the office

**Your journey after applying**:

- Intro call with your recruiter (30 minutes)
- Interview with the team lead (1 hour)
- Interview with the head of Payment Operations (1 hour)

**Sounds like you? Apply.**:



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