Global Support Center Advisor
hace 2 semanas
Work Your Magic with us
Ready to explore, break barriers, and discover more? We know you've got big plans - so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.
**Your Role**:
This role is responsible for managing the internal and external requestors by ensuring timely and accurate resolutionof queries through standardized processes.Process 3rd Party vendor/customer queries in accordance with Service Level Agreements. Communicate with internal and external customers. Provide payment due date/details and locate missing invoice.Have enough knowledge to explain the reason for invoice rejection/deletion and action to be taken by the vendor. Investigate queries raised by third party vendor/customer. Exercise due diligence in reviewing and resolving queries using the different tools such as SNOW, CiscoTelephony, Chat Functionality. Ensure delivery within agreed global and local performance metrics. Identify opportunities for process improvements in assigned and related tasks. Timely and accurate processing of queries - take ownership and initiative until the transaction is successful and accurately processed. Collate and input data with a high level of accuracy.
Who You Are:
Students or Bachelor's of Finance, Administration, Accounting or related courses.
Basic Accounting Background is preferred.
Experience working in Customer Service or a Shared Services Center of Accounts Payable is preferred.
Fluent English language skills are required.
Fluent Portuguese lenguage skills is required.
Proficient Office skills (intermediate/fluent).
Multitasking, proactive, collaborative, dynamic profile, with excellent communication skills, customer focus and fast learning.
**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress
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