Client Services Project Manager I

hace 4 días

Montevideo, Uruguay Sabre A tiempo completo

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

GENERAL DESCRIPTION

The Distribution Services specialist is responsible for ensuring completion of defined tasks required to on-board a hotel or chain of hotels in the GDSs or OTAs. The specialist also provides ongoing maintenance as per the requirements defined by the distribution channels.

This position requires the coordination of activities and timelines possibly with multiple internal departments as well as customer activities. The specialist must be able to multi-task and simultaneously handle multiple activation projects, each at various stages of the process as well as providing ongoing maintenance and meet average duration SLA.

RESPONSIBILITIES
- Onboarding of new & existing customer
- Maintenance of existing customer
- Meeting & maintaining the defined average duration SLA's for both activations and maintenance & taking ownership
- Reviewing pipeline minimum 3 times daily
- Making initial contact with a customer within 24 hours if a WO being assigned
- Calling customers and vendors by telephone
- Managing statuses in SalesForce
- Maintaining relationships with customers and vendors
- Maintaining relationships with internal departments
- Providing daily updates to supervisor requesting help with support and escalations
- Attending required cross departmental ongoing meetings
- Manage assigned internal goals and take ownership for success and completion
- Providing weekly updates to supervisor
- Support coverage of the team mailbox
- Staying up to date with all new releases, functionality, product launches, SHS strategy and initiatives

Required Knowledge/Skills/Abilities
- Advanced English Language Required
- Strong planning and organizational skills combined with excellent time management
- Attention to detail and impeccable follow through & ownership of results
- Strong written and verbal communication skills and interpersonal skills
- Ability to manage and prioritize multiple projects and deadlines
- Ability to work globally (and virtually) with a variety of cultures
- Additional languages are a plus
- Ability to troubleshoot, research & resolve issues to customers satisfaction
- Hospitality/Distribution and Revenue/Reservations management is a plus
- Experience in Synxis products is a plus
- Experience working with a channel connect vendor and/or GDSs is considered a plus.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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