Portuguese Speaking Quality Assurance Call Center
hace 3 días
**JOB RESPONSIBILITIES**
- Improve and maintain a high quality of customer service by conducting quality assurance audits, analyzing results, providing coaching, recommendations for process improvements, product improvements, recommendations for improvements to the knowledge base and training material;
- Enhance employees’ skills, performance, productivity, and quality of work;
Monitor all inbound and outbound client communication channels according to the QA template;
- Verify customer service results by measuring skills in product knowledge, service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of interactions;
- Provide feedback and coaching to support on daily/weekly/monthly basis;
- Use all available reports to compile and track performance at department, team, and team member level;
- To prepare and analyze regional internal quality reports to QA Manager;
- Participate in calibration and ensure minimum variance from the team standard;
- To perform other tasks assigned by management.
**JOB REQUIREMENTS**
- Minimum of a Bachelor's degree Excellent command of the English and Portuguese language, with advanced writing proficiency;
- Experience in financial services would be an added advantage.
- Must have QA experience from the contact center/BPO/customer service with customer-agent interaction
- Previous experience in training delivery and quality assurance is preferred.
- Open to relocating to Montevideo Uruguay
**BENEFITS**
- Sponsored employment visa
- Sponsored one-way flight ticket to UY & 1-month hotel accommodation once relocating to UY
- Yearly return ticket to home country after 1 year of service in UY
- Meal and transportation allowance provided
- Quarterly KPI bonus
- You are allowed to bring family to relocating to UY
**Salary**: $U90,000.00 - $U120,000.00 per month
Ability to commute/relocate:
- Montevideo, Departamento de Montevideo: Reliably commute or willing to relocate with an employer-provided relocation package (required)
Application Question(s):
**Education**:
- Bachelor's (preferred)
**Experience**:
- Call Center: 1 year (preferred)
**Language**:
- fluent Portuguese (required)
- fluent English (required)
-
Quality Assurance Specialist
hace 7 días
Montevideo, Uruguay Exness Careers A tiempo completoWith over 1,500 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with...
-
Quality Assurance Specialist
hace 7 días
Montevideo, Uruguay Exness Careers A tiempo completoWith over 1,500 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with...
-
Spanish Speaking Quality Assurance
hace 5 días
Montevideo, Uruguay JAC RECRUITMENT A tiempo completoJOB RESPONSIBILITIES - Improve and maintain a high quality of customer service by conducting quality assurance audits, analyzing results, providing coaching, recommendations for process improvements, product improvements, recommendations for improvements to the knowledge base and training material; - Enhance employees’ skills, performance, productivity,...
-
English, Spanish and Portuguese
hace 5 días
Montevideo, Uruguay XM A tiempo completo**English, Spanish and Portuguese - Speaking Customer Experience Officers**: - Montevideo /- Customer Experience - Customer Experience /- Full-time- / Hybrid**English, Spanish and Portuguese - Speaking Customer Experience Officers - Montevideo** **The Role: - We are looking for passionate and self-motivated professionals to join our Customer Experience...
-
Spanish and Portuguese Speaking Partner Relations
hace 2 semanas
Montevideo, Uruguay XM A tiempo completo**Spanish and Portuguese Speaking Partner Relations Managers**: - Montevideo /- Business Development - Partner Relations /- Full-time- / Hybrid**Spanish and Portuguese Speaking Partner Relations Managers - Montevideo** **The Role**: - We are looking for passionate and self-motivated professionals to join our Partner Relations team in Montevideo. **The...
-
Call Center
hace 7 días
Montevideo, Uruguay Go Work A tiempo completo**Responsabilidades**: nos encontramos abocados a la búsqueda de dos personas con experiência de dos años en ventas de servicio. Se trata de una propuesta estable, con objetivos alcanzable y muy buen ambiente de trabajo. Condiciones económicas acorde. Seis horas de lunes a viernes. Funciones ventas de servicio, atención al cliente,...
-
Vendedor Call Center
hace 5 días
Montevideo, Uruguay Emprego UY A tiempo completo**Responsabilidades**: VENDEDOR call center 4 hrs., $ 13.380 + comisiones, con experiência previa excelente ambiente, Funciones
-
Ejecutivo de Call Center
hace 1 semana
Montevideo, Uruguay Fidelity Marketing A tiempo completoImportante Empresa especializada en el desarrollo y gestión de estrategias de lealtad a la medida busca: Ejecutivo de Call Center & Fulfillment (Temporal) **Escolaridad**: Educación superior trunca o terminada en Administración, Contabilidad o afín. **Experiência**: Mínimo 1 año como Ejecutivo de atención a clientes o Ejecutivo de Call...
-
Call Center
hace 2 semanas
Montevideo, Uruguay InfoCasas A tiempo completoInfoCasas busca Agentes de Call Center para sumarse a su equipo Buscamos personas pro-activas, con perfil comercial y foco al cliente. **Habilidades**: Gusto por los desafíos Comprometida con los resultados Atención al cliente Trabajo en equipo Experiência mínima de 1 año en ventas telefónicas. Manejo de internet y excel **Días**: Lunes a...
-
Quality Assurance Analyst
hace 2 semanas
Montevideo, Uruguay Modelit A tiempo completoDescription We’re looking for a Quality Assurance Analyst to join our team at Modelit! Think you’ve got what it takes? We’re a nearshore team of certified Salesforce experts committed to providing reliable, top-quality customizations for our loyal clients from all over the world. Modelit develops Salesforce customizations with forward-thinking...
-
Global Recruitment Specialist
hace 6 días
Montevideo, Uruguay Workplace Options A tiempo completoFounded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver...
-
Analista de Qualidade para Call Center
hace 44 minutos
Montevideo, Montevideo, Uruguay Haldast A tiempo completoMais sobre o CargoNossa equipe está à procura de um especialista em controle de qualidade de call center. O cargo exige habilidade em análise de dados e comunicação eficaz. Além disso, é necessário que o candidato tenha conhecimento avançado em linguagem portuguesa e inglesa.ResponsabilidadesDesenvolver e implementar sistemas de controle de...
-
Vendedor para Call Center
hace 7 días
Montevideo, Uruguay Teleservicios A tiempo completoBUSCAMOS \_Experiência en Ventas y/o Call Center. \_Habilidades de negociación y manejo de objeciones. \_Cumplimiento de objetivos. \_Marcada orientación comercial. \_Excelente dicción. \_Manejo de trabajo bajo presión. \_Tolerancia a la frustración. NECESITAMOS QUE SEAS Proactivo Dinámico Empático Avocado al servicio y con buen nível de...
-
Vendedor para Call Center
hace 6 días
Montevideo, Uruguay Agente Oficial Claro A tiempo completoVentas telefónicas para el rubro de telefonía móvil. Se requiere experiência previa en CALL CENTER, ser una persona proactiva y orientada a resultados. **Horario part time**: 11:15 a 18:00hrs (zona Pocitos) Muy buen ambiente laboral. Actividades motivacionales. **Remuneración acorde al puesto**: sueldo base + comisiones + incentivos
-
Montevideo, Uruguay XM A tiempo completo**Spanish, Portuguese and English Speaking Marketing Supervisor**: - Montevideo /- Marketing - Marketing Operations /- Full-time- / Hybrid**Spanish, Portuguese and English Speaking Marketing Supervisor** **-** **Montevideo** **The Role**: - We are looking for a dynamic, passionate and creative professional to coordinate our fast-growing marketing function...
-
Vendedor Call Center
hace 2 semanas
Montevideo, Uruguay Vos A tiempo completoBuscamos personal QUE LE GUSTE LA VENTA O CON EXPERIENCIA EN VENTAS. Si pensas que tenes perfil para vender este trabajo es para vos!. Se valora experiência en el rubro de Call Center o Ventas con referencias comprobables. El salario esta compuesto de sueldo fijo y incentivos de ventas individual; los cuales son totalmente alcanzables. Se brinda...
-
English, Spanish and Portuguese
hace 6 días
Montevideo, Uruguay XM A tiempo completo**English, Spanish and Portuguese - Speaking Customer Experience Officers - Montevideo** **The Role: We are looking for passionate and self-motivated professionals to join our Customer Experience Team in Montevideo. **The main responsibilities of the position include**: - Perform personal clientele analysis and taking actions as required - Handle client...
-
Quality Assurance
hace 2 semanas
Montevideo, Uruguay Búsquedas IT A tiempo completoABIERTO Conexiogroup REF: #1166 Conexio specializes in proactive I.T. management solutions for business. Our goal for each client is measurably improved productivity and lower overall I.T. cost. We help to achieve this with the creation and maintenance of secure and reliable networks that drive business success. Our industry experience and talented...
-
Spanish and Portuguese-speaking Client Relations
hace 6 días
Montevideo, Uruguay XM A tiempo completo**Spanish and Portuguese-Speaking Client Relations Managers - Montevideo** **The Role**: - We are looking for passionate, energetic and self-motivated professionals to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and...
-
Quality Assurance Analyst
hace 2 semanas
Montevideo, Uruguay Modelit A tiempo completoWe’re looking for a Mid-Level to Senior Business Analyst in order to join our team at Modelit! We’re nearshore, cost-effective, certified Salesforce experts who keep our promise of reliable customizations so that you can relax while Salesforce helps your organization thrive. Modelit develops Salesforce customizations with forward-thinking methods,...