Reliable Engineering Specialist
hace 1 mes
About the Role
Sabre seeks a highly skilled technical operations specialist to join our team as a Senior Site Reliability Engineer.
This position combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems.
The successful candidate will have a deep passion for innovation, performance and be responsible for planning, implementation, deployment and measurement of Hospitality Solutions operational assets.
Key Responsibilities
- Provide application support by utilizing monitoring tools and diagnostic methods.
- Engage in day-to-day operational tasks as needed for management of monitoring and automation work to reduce toil.
- Support and be part of a 24x7 global IT Operations environment leveraging distributed global team members.
- Will be responsible for the planning, implementation, deployment, and measurement of Hospitality Solutions operational assets.
- Must work under minimum supervision with few direct instructions, strong attitude towards teamwork, knowledge sharing and documentation.
- Will be responsible in providing specialized technical and product support for Sabre hosted solutions, this includes troubleshooting and debugging complex software solutions.
- Collaborate with the Engineering, Technology, other relevant enterprise teams in an agile environment.
- Hands-on expertise & understanding in ITIL, Change Management (i.e., ServiceNow) procedures to be able to participate in root cause analysis for preventive actions.
- Hands-on expertise in Cloud computing, especially AWS/GCP, to contribute in on-prem to GCP cloud migrations.
- Should be able to be part in the incident calls and closely work with the incident management teams and problem management.
- Ability to communicate effectively to stakeholders and higher management in terms of project status, incidents, problems and root cause.
- Responsible in supporting Sabre's application portfolios hosted in both On-prem & cloud platforms (AWS/GCP).
Qualifications and Education Requirements
- Minimum 5 years of experience in IT Operations/DevOps/Application support/SRE team
- Advanced level of English both verbal and written
- Strong knowledge and hands-on experience in Windows, UNIX/Linux platforms.
- Strong knowledge on Oracle, SQL; able to troubleshoot issues .
- Must have hands-on expertise in AWS/GCP platforms , including deployments, administration & Operations, including GCP, Terraforms , core cloud concepts & services.
- Must have knowledge and implementation experience of ITIL process, procedures and ITSM, ITIL certified an added advantage.
- Must have knowledge in any of the scripting language, such as PERL/Shell scripting/Python. PowerShell is an added advantage.
- Experience supporting multi-layer applications including Frontend services (API and GUI based) and Backend services.
- Good understanding of TCP/IP and HTTP protocols and Networking, DNS/Firewalls, F5 Load balancing.
- Knowledge in any DevOps tools such as Jenkins/Ansible and any orchestration tools an added advantage.
- Expertise in monitoring tools such as AppDynamics and SPLUNK.
- Good understanding and experience in Application support.
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