Reliable Engineering Specialist

hace 1 mes


Montevideo, Montevideo, Uruguay Sabre A tiempo completo

About the Role

Sabre seeks a highly skilled technical operations specialist to join our team as a Senior Site Reliability Engineer.

This position combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems.

The successful candidate will have a deep passion for innovation, performance and be responsible for planning, implementation, deployment and measurement of Hospitality Solutions operational assets.

Key Responsibilities

  1. Provide application support by utilizing monitoring tools and diagnostic methods.
  2. Engage in day-to-day operational tasks as needed for management of monitoring and automation work to reduce toil.
  3. Support and be part of a 24x7 global IT Operations environment leveraging distributed global team members.
  4. Will be responsible for the planning, implementation, deployment, and measurement of Hospitality Solutions operational assets.
  5. Must work under minimum supervision with few direct instructions, strong attitude towards teamwork, knowledge sharing and documentation.
  6. Will be responsible in providing specialized technical and product support for Sabre hosted solutions, this includes troubleshooting and debugging complex software solutions.
  7. Collaborate with the Engineering, Technology, other relevant enterprise teams in an agile environment.
  8. Hands-on expertise & understanding in ITIL, Change Management (i.e., ServiceNow) procedures to be able to participate in root cause analysis for preventive actions.
  9. Hands-on expertise in Cloud computing, especially AWS/GCP, to contribute in on-prem to GCP cloud migrations.
  10. Should be able to be part in the incident calls and closely work with the incident management teams and problem management.
  11. Ability to communicate effectively to stakeholders and higher management in terms of project status, incidents, problems and root cause.
  12. Responsible in supporting Sabre's application portfolios hosted in both On-prem & cloud platforms (AWS/GCP).

Qualifications and Education Requirements

  • Minimum 5 years of experience in IT Operations/DevOps/Application support/SRE team
  • Advanced level of English both verbal and written
  • Strong knowledge and hands-on experience in Windows, UNIX/Linux platforms.
  • Strong knowledge on Oracle, SQL; able to troubleshoot issues .
  • Must have hands-on expertise in AWS/GCP platforms , including deployments, administration & Operations, including GCP, Terraforms , core cloud concepts & services.
  • Must have knowledge and implementation experience of ITIL process, procedures and ITSM, ITIL certified an added advantage.
  • Must have knowledge in any of the scripting language, such as PERL/Shell scripting/Python. PowerShell is an added advantage.
  • Experience supporting multi-layer applications including Frontend services (API and GUI based) and Backend services.
  • Good understanding of TCP/IP and HTTP protocols and Networking, DNS/Firewalls, F5 Load balancing.
  • Knowledge in any DevOps tools such as Jenkins/Ansible and any orchestration tools an added advantage.
  • Expertise in monitoring tools such as AppDynamics and SPLUNK.
  • Good understanding and experience in Application support.

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