XperiencOps Automation Solutions Engineer
hace 1 semana
We are a cutting-edge technology company delivering innovative solutions to Fortune 500 customers.
Our team is passionate about creating exceptional technology that drives business growth and customer satisfaction.
Job SummaryXperiencOps Inc is seeking a highly skilled ITSM Automation Specialist with expertise in full-stack engineering and automation to manage and enhance our JIRA Service Management platform.
This role focuses on integrating JIRA with tools like PagerDuty, Sentry, and New Relic to streamline processes, improve SLA management, and automate ticket flows.
Key Responsibilities- Automation: Design and implement automated workflows for ticket process flows, triage, and SLA management within JIRA Service Management.
- Integration: Integrate JIRA Service Management with tools such as PagerDuty, Sentry, and New Relic to optimize alert management and improve operational efficiency.
- Alert Management: Collaborate with the engineering team to identify and capture alerts generated by Sentry and ensure seamless integration with incident management workflows.
- SLA Management: Configure and monitor SLA metrics within JIRA, ensuring adherence to service commitments and proactive resolution of potential breaches.
- Documentation: Create and maintain detailed documentation for automated workflows, integrations, and operational processes.
- Ticket Management: Efficiently manage and resolve Service Desk tickets, ensuring high-quality service delivery and user satisfaction.
- Experience: 5+ years of experience in IT Service Management, with strong expertise in JIRA Service Management and tool integrations.
- Full-Stack Development: Proficiency in JavaScript, React, Node.js, Python, SQL, and NoSQL databases.
- Automation Expertise: Experience with Docusaurus, GitHub, and process optimization.
- Tool Expertise: Hands-on experience with PagerDuty, Sentry, and NewRelic for incident and alert management.
- SLA Management: Demonstrated ability to configure and monitor SLAs within ITSM platforms.
- Documentation: Strong skills in creating and maintaining comprehensive technical documentation.
XperiencOps Inc offers a competitive salary range of $120,000 - $180,000 per year, depending on experience, along with a benefits package that includes health insurance, retirement plan, and paid time off.
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