Product Support Analyst
hace 15 horas
About the Role
Sabre is seeking a highly skilled Product Support Analyst to join our team. As a Product Support Analyst, you will be responsible for providing technical support to customers, resolving complex issues, and ensuring prompt resolutions in a high-speed environment.
Key Responsibilities
- Conducts logical analysis of customer issues and drives resolution.
- Researches and validates application to aid customers in understanding product functionality and outputs.
- Works collaboratively to ensure customer needs are met by partnering with advanced support teams, account managers, implementation and product development.
- Possesses the ability to evaluate the impact of the issue to the customer and determines necessary escalation.
- Delivers the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment.
Requirements
- High School diploma, University student or graduate.
- Proficient English written and oral communication skills.
- Demonstrates ability to work under pressure and handle complexity.
- Good time management and priority setting skills.
- Proven analytical and troubleshooting skills.
- Excellent customer service skills.
Nice to Have
- Travel Industry background is desired. Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
- ITIL/ XML/ SQL/ API/SQL/Programming.
- Experience using Salesforce CRM tool.
Language
- Professional fluency in written and spoken English.
- A third language, Portuguese, French, Italian or any other European language, will be considered a plus.
Perks & Benefits
- Work in modern Zonamerica campus alongside all the amenities it has to offer
- Annual Performance bonus plans
- Development opportunities in country or globally
- We offer a competitive private health insurance for employees and eligible children
- Extra Paid Time Off
- End of Year Break
- 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts
- Daily meal allowance
- Life Insurance
- Access to free courses through different platforms.
- Corporate Social Responsibility opportunities
- Recognition and acknowledgement programs
- Fun employee engagement and development events
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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