Customer Support Analyst

hace 2 semanas

Montevideo, Uruguay Trafigura A tiempo completo

**Main Purpose**:
Founded in 1993, Trafigura is one of the largest physical commodities trading groups in the world. Trafigura sources, stores, transports and delivers a range of raw materials (including oil and refined products and metals and minerals) to clients around the world. The trading business is supported by industrial and financial assets, including 49.6 percent owned global oil products storage and distribution company Puma Energy; global terminals, warehousing and logistics operator Impala Terminals; Trafigura's Mining Group; 50 percent owned DT Group which specialises in logistics and trading; and Galena Asset Management.

A career at Trafigura offers a gateway to working on some of the most exciting challenges of a constantly evolving world - from helping to optimise supply chains to developing infrastructure and new markets. In a culture that is founded on openness and energy, our people work as part of a multinational, globally connected team and thrive in a fast-paced environment where they can nurture and commercialise bold ideas. Everyone has a voice and is empowered to collaborate across geographies and fields to help craft our business and the wider world. We know the importance and value of diversity in our company, and we invest in attracting, developing and retaining talent from all backgrounds.

Main Purpose

Integrate the Business Support team for retail activities in the region.

**Knowledge Skills and Abilities, Key Responsibilities**:
Knowledge, Skills and Abilities
- University Degree or advanced student of International Business, Business Administration or similar.
- At least 1 year of previous experience in similar position preferably in logistics.
- Experience in Customer Relation Management Systems (CRM System) preferred.
- Proficient in Microsoft Office and Outlook.
- Fluent written and spoken English.
- Excellent verbal and written communication skills.
- Customer Service Oriented.
- Excellent planning and organization skills.
- Proactive and detail-oriented
- Team player

Key Responsibilities
- Point of contact for customers.
- Maintain all system information updated.
- Process all vendor invoices received on timely manner.
- Manage the invoicing process with clients.
- Receive inbound calls from customers regarding orders and invoices.
- Outbound calls for payments slippage, customer control.
- Process invoices from finished WOs for Assistance and Maintenance.
- Generate weekly and monthly invoicing reports, both from internal and external transactions.
- Perform clerical duties of moderate complexity and scope in support of the accounting function.

**Key Relationships and Department Overview**:
Key Relations and Reporting Structure

Reporting directly to Business Support Manager in Montevideo

Equal Opportunity Employer

We are an Equal Opportunity Employer and take pride in a diverse workforce. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.

Job ID R-013847

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