End User Support

**Company Description**
Sportradar is a trailblazer in global sports technology, where your skills will enhance the creation of immersive experiences for sports fans and bettors worldwide.

Established in 2001, Sportradar operates at the intersection of the sports, media, and betting industries, delivering top-tier technology solutions to sports federations, media companies, consumer platforms, and betting operators to drive business growth.

Partnered with prestigious organizations such as the NBA, ATP, NHL, MLB, NASCAR, FIFA, UEFA, Bundesliga, AFC and Conmebol, we cover nearly a million events annually across all major sports.

As part of our team, you'll leverage our extensive industry relationships and expertise to innovate and elevate the sports fan experience. Moreover, through our Integrity Services division, you'll contribute to promoting an integrity-driven environment that safeguards the sports industry.

If you're ready to embrace a pivotal role in transforming the sports industry and reimagining the sports fan experience, explore our exciting career opportunities at Sportradar.
**Job Description** ABOUT US**

Our IT End User Support team is dedicated to ensuring smooth daily operations across all Sportradar offices worldwide. Based in Montevideo, you’ll be part of a global group of professionals providing reliable, hands-on support to colleagues, helping them stay connected and productive. We take pride in being problem-solvers and enablers, making sure our technology works seamlessly so the business can focus on what it does best: shaping the future of sports technology.

**THE CHALLENGE**

As part of the End User Support team, you will play a key role in ensuring smooth IT operations for our colleagues. You’ll work closely with local and international IT teams to deliver a reliable, user-friendly support experience.

Your main responsibilities will include:

- Acting as the first line of IT support for the Montevideo office.
- Managing day-to-day IT operations and resolving technical issues.
- Providing desktop support across Microsoft products and workplace tools.
- Supporting and administering Active Directory, Azure, and Intune environments.
- Monitoring and maintaining antivirus and security solutions.
- Managing IT procurement, asset management, and documentation.
- Collaborating with global IT support teams on international initiatives.
- Proactively identifying opportunities to improve processes and tools.
- Ensuring an excellent IT support experience for all colleagues.

**ABOUT YOU**

You enjoy helping others solve problems and thrive in a role where every day brings new technical challenges. You’re proactive, adaptable, and collaborative, with the ability to work independently when needed.

We’re looking for someone with:

- Strong background in Microsoft products (Office, Windows 10, Azure, Intune).
- Experience with antivirus software and asset management tools.
- Fluent English and strong communication skills.
- A proactive, hands-on attitude with eagerness to learn new technologies.
- A team player mindset with the ability to work across cultures and time zones.

**OUR OFFER**
- A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US) including various social events and teambuilding.
- Flexibility to manage your workday and tasks with autonomy.
- A balance of structure and autonomy to tackle your daily tasks.
- Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
- Global Employee Assistance Programme.
- Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).
- Online training videos.
- Flexible working hours.
- While we appreciate the flexibility and benefits of working from home, we strongly believe that coming together in person fosters stronger connections, encourages collaboration, and drives innovation—both as individuals and as a company. The energy, shared ideas, and team support we experience in the office strengthen the foundation of our success and culture. For this reason, we are an office-first business operating on a hybrid model, with team members working in the office three days a week to build relationships, exchange ideas, and grow together._

**OUR RECRUITMENT PROCESS**
- ** Initial Screening**: A quick chat with our Talent Acquisition Partner to learn about your background and expectations.
- ** Technical Assessment**: A short, practical task to showcase your skills.
- ** Interviews**: Meet with the IT team and Hiring Manager to discuss your approach, technical knowledge, and team fit.
- ** Final Steps**: Receive feedback and, if successful, your offer to join the team

**Additional Information