Desktop Support Technician

hace 1 semana


Montevideo, Uruguay Ventura Tec A tiempo completo

Our client's purpose is people. They serve global brands around the globe and have more than 12.000 employees in more than 160 countries. Their people-centric strategy was recognized as they gained many "Best Places to work" prizes in 2020. We are recruiting a Desktop Support Technician to work from our client's office in Montevideo, Uruguay. The professional must have 3+ years of development experience. This is an initial 6 months contract with the possibility of extension. Check the details below. You will provide internal technical end-user hardware and technical support for employees worldwide utilizing strong analytical skills. Quickly and efficiently triage, diagnose, escalate, and/or resolve incidents and requests, virtually and at onsite locations. Assist with monitoring and managing inbound unassigned IT contact queues for incidents and requests. **Requirements**: - 3+ years of experience triaging, diagnosing, escalating, and/or resolving technical hardware incidents and requests - Technical proficiency with major end-user hardware vendors, specifically Dell and Apple. - Demonstrated device imaging and provisioning experience. Preference for experience with Microsoft SCCM, MDT, WDS administration for imaging, management & client patching as needed. - Experience with Jamf configuration and deployment - Support over video conference (remote with quick fixes and triages of issues) - Install, configure, test, maintain, monitor, and troubleshoot end-user devices and related hardware and software to meet delivered requirements for desktop service levels - Collaborate with internal and external technicians to ensure efficient operation of the company’s endpoint and server environment - Technical proficiency in troubleshooting Windows10, Apple OSX, and Office365. **Extras** - Experience with ITSM management platforms (ServiceNow) - Bachelor’s degree in Computer Science, Information Systems or Engineering **Opportunity** - 6 months Contract + Possibility of extension. Competitive Pay in Local Pesos. - Location: 100% office work, in, Montevideo, Uruguay **Got Interested? **Get in contact with the Headhunter Breo Cordeiro and schedule a conversation. **Job Types**: Full-time, Contract Contract length: 6 months Application Question(s): - Are you ok working 100% at the office? (this is not a remote position) **Experience**: - Apple / iOS: 3 years (required) **Language**: - English (required)



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