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**We are looking for a** Technical Operations Analyst t**o join our team**
**AstroPay** is the global Digital Wallet of choice for thousands of consumers who want to purchase online on international sites. With a focus on international transactions, AstroPay addresses the complexities of local markets, offering fast and efficient solutions across thousands of consumer-recognized payment methods.
We have operations in all LATAM and EMEA. We work in a dynamic environment. We improve our product and delivery constantly and to reach the best time to market is our mission. We are open to feedback and we value honesty.
**Tasks**:
- Define, strengthen and optimize operational processes that will improve the team’s ability to deliver
- Monitor operations related tools and performance indicators
- Communicate and collaborate with different functional teams
- Provide support to other teams as an escalation point for defects, and give insight into processes implementation and payment solutions specifics
- Provide feedback and engage in product improvement discussions
**Requirements**:
- Problem solver - analytical; capable of seeing both the big picture and the fine detail. Previous experience as Technical Account Manager or similar roles will be valued.
- Background working with databases. Experience on data analysis and reporting/visualization tools is a plus.
- Good verbal and written communications skills to both technical and non-technical audiences.
- Can-do attitude - happily takes on any relevant task; comfortable in a fast-paced, dynamic, growing company culture
- Determined - not afraid to question and investigate difficult challenges so that they can be resolved quickly
- Excellent/High level of Spanish & English, written and oral. Exclusive requirement.
**Benefits**:
- 100% remote work.
- Diverse and multicultural work environment.
- Extensive opportunities for growth and professional development.
- English or Portuguese free lessons.
- Constant training & development.
