Customer Support Analyst
hace 1 semana
**Main Purpose**:Integrate the Business Support team for retail activities in the region.
**Knowledge Skills and Abilities, Key Responsibilities**:
Knowledge and Skills:
- University Degree or advanced student of International Business, Business Administration or similar.
- At least 1 year of previous experience in similar position preferably in logistics.
- Experience in Customer Relation Management Systems (CRM System) preferred.
- Proficient in Microsoft Office and Outlook.
- Fluent written and spoken English.
- Excellent verbal and written communication skills.
- Customer Service Oriented.
- Excellent planning and organization skills.
- Proactive and detail-oriented
- Team player
Key Responsibilities:
- Point of contact for customers.
- Maintain all system information updated.
- Process all vendor invoices received on timely manner.
- Manage the invoicing process with clients.
- Receive inbound calls from customers regarding orders and invoices.
- Outbound calls for payments slippage, customer control.
- Process invoices from finished WOs for Assistance and Maintenance.
- Generate weekly and monthly invoicing reports, both from internal and external transactions.
- Perform clerical duties of moderate complexity and scope in support of the accounting function.
**Key Relationships and Department Overview**:
About Us
Founded in 1993, Trafigura is one of the largest physical commodities trading groups in the world. At the heart of global supply, Trafigura connects the world with the vital resources it needs. Through our Oil & Petroleum Products, Metals and Minerals, and Power and Renewables divisions, we deploy infrastructure, skills and a global network to move commodities from where they are plentiful to where they are needed most, forming strong relationships that make supply chains more efficient, secure and sustainable.
Trafigura also owns and operates a number of industrial assets including a majority share of global multi-metals producer Nyrstar and fuel storage and distribution company Puma Energy; and joint ventures Impala Terminals, a port and logistics provider, and Nala Renewables, a power and renewable energy investment and development platform. With over 1,000 shareholders, Trafigura is owned by its employees and employs over 13,000 people working in 48 countries.
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