Support Analyst

hace 2 semanas


Montevideo, Uruguay Quantik A tiempo completo

Únete a nuestro equipo como Support Assistant

**Requisitos**:

- Formación terciaria o estudiante avanzado en ingeniería en telecomunicaciones o campos relacionados.
- Experiência mínima de 1 año en roles similares.
- Dominio de sistemas operativos Windows y Linux.
- Conocimiento de telefonía IP.
- Conocimiento en redes, incluyendo configuración de router, firewall y switch.

Valoramos:

- Conocimiento en virtualizaciones (VmWare/Prox Max).
- Conocimientos en ciberseguridad.

Responsabilidades: Generales:

- Conoce y cumple con el sistema de Gestión de Calidad, realiza las tareas definidas que le correspondan y busca la mejora continua proponiendo opciones para reducir
tiempos, defectos y costos.
- Realiza acciones con el fin de lograr la Satisfacción del Cliente y alcanzar relaciones

duraderas.
- Conoce y cumple con las políticas y procedimientos de la empresa relacionados a sus tareas
- Logro de indicadores del área.

Técnicas:

- Atención telefónica, por correo electrónico y chat.
- Configuración de sistemas de diferentes complejidades.
- Visitas a instalaciones de clientes para solución de problemas técnicos.
- Documentación de cambios realizados.
- Asesoramiento a clientes en modificaciones y necesidades técnicas.
- Identificación de nuevas necesidades y oportunidades de mejora para elevar a Comercial.

Propuesta:
Lunes a viernes de 9 a 18hs

Formato Hibrido

Realización de Guardias

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