Technical Support Analyst

Technical Support Analyst (SCA)-2200016X

**Applicants are required to read, write, and speak the following languages**: English, Spanish

**Preferred Qualifications**

As a Technical Support Analyst, you will have the opportunity to make immediate contributions to the organization.
- Serve as the primary liaison between Oracle NetSuite and the customer.
- Design solutions to problems that may be unstructured and that may require conceptual/creative thinking.
- Participate in activities and contribute ideas that constantly help improve the Oracle NetSuite platforms and products.
- Build successful customer relationships.
- Use decision-support tools to answer pressing client questions.
- Collaborate with internal teams on multi-faceted problems.
- Create documentation and keep it up to date.

**_Requirements:_**
- Excellent written and verbal communication skills in English.
- Analytical approach to troubleshooting.
- Experience in Accounting/Finance/Business Management or relevant field.
- Experience interacting with customers in person or over the phone.
- Experience working with Single Sign-On, Backbone.js, JQuery and/or Bootstrap, Html/Css
- Proficient in JavaScript, Java / C#, perl scripting.
- Knowledge and understanding of eCommerce best practices (including usability, SEO, fulfillment, etc.)

**_In addition, it is nice to have:_**
- Strong knowledge of the internet and browsers.
- Bachelor Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry, 0-2 Years of Experience.
- Familiarity with Apache or other Web server technologies a plus.
- Working knowledge and experience in Linux or Unix environment a plus.
- Advanced knowledge in SQL/databases.
- Working knowledge on Java, C#,.NET, PHP or other programming language would be beneficial.

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

**Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.**

**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.**

**Job**: Support
**Location**: UY-UY,Uruguay-Montevideo

**Job Type**: Regular Employee Hire
**Organization**: Oracle