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Technical Support Specialist
hace 2 semanas
XperiencOps Inc. is seeking a highly motivated and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our clients and resolving their issues in a timely and efficient manner. Your ability to troubleshoot complex problems, communicate effectively, and provide excellent customer service will be crucial to your success in this role.
***Responsibilities**:
- Triage issues and provide solutions to resolve problems.
- Determine the root cause of technical issues and escalate to the appropriate teams when necessary.
- Collaborate with cross-functional teams to resolve customer issues and ensure customer satisfaction.
- Document and track customer support cases and resolutions.
- Identify opportunities for process improvement and contribute to the development of support materials and knowledge base articles.
**Requirements**:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in a technical support role, preferably in a software or technology company.
- Strong knowledge of software troubleshooting.
- Excellent communication and customer service skills.
- Ability to analyze and solve complex technical problems.
- Experience with CRM software and help desk ticketing systems.
- Ability to work independently and collaborate with cross-functional teams.
- Strong organizational and multitasking skills.
- Attention to detail and ability to follow processes and procedures.
- Patience and empathy when dealing with customers.
