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Product Support
hace 2 semanas
**Just Appraised **is looking for a **Product Support / Technical Configuration Specialist** to join their remote international team, capitalizing on true diversity of thought and innovation. The Product Support / Technical Configuration Specialist will work closely with the Customer Success team to implement successful product configuration, inclusive of training and development. This work is high impact; every day you will make a difference in our client’s ability to be more productive and efficient.
**Day to day responsibilities include**:
- Working closely with the Customer Success team to understand customer needs and translate these needs into a successful product configuration
- Owning all technical configuration work associated with onboarding new customers
- Making product configuration changes on an ongoing basis to ensure customer needs are being met
- Providing ongoing customer training and support through:
- Investigating complex customer questions and issues
- Tracing data flows between systems
- Debugging JavaScript functions
- Reporting bugs to engineering team
- Proposing new customer processes
**On your resume, we ask that you outline the following**:
- How you have worked as part of a technical customer service team
- How you handled configurations with onboarding new clients in the past
- Your experience with JSON, Python & version control tools like Git
- Bachelor’s Degree (or similar) in Mathematics, Software Engineering, Computer Science, Psychology
- Your fluency with programming languages such as Java, JavaScript, or similar languages
- Your proficiency with data structures, databases, SQL
- Your fluency in English
**During the interview, we’ll be looking for you to demonstrate**:
- Your attention to detail, strong organizational and communication skills (both verbal and written)
- Your ability to work effectively in teams of technical and highly non-technical individuals
- Your skill and comfort working in a rapidly changing environment; up for any challenge
- Your demonstrated ability to continuously learn, work independently, and make decisions with mínimal supervision
- Your commitment to getting things done; from start to finish
- Your patience and empathy for non-technical customers; ensuring the customer feels safe and secure to walk into digital paths unknown
- Fluency with programming languages such as Java, JavaScript, or similar languages
- Your passion for working for and adding to a culture if it’s remote
- How you’ve encouraged different points of view and engaged in healthy debate
**Just Appraised Offers**:
- A commitment to building an inclusive and diverse culture
- Opportunity to learn and grow in all facets of the business; support for pursuing additional education is provided and encouraged
- Competitive base salary adapted to where you live and work
- Customized benefits that fit you and your lifestyle
- Equity
