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Technical Product Support Specialist
hace 3 semanas
Job Family:
Technical Support
Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey
Technical Product Support Specialist / Revenue Optimization
Revenue Optimization team, within Customer Support & Services organization, is responsible for providing services to optimize travel agencies revenue. We are looking for Analyst, who would be
_mainly responsible for loading Airline Commission Contracts_ through our platform under Agency Retailer (Agency Managed Commission). In addition, the specialist will participate in regular customer status meetings to follow up on customer’s progress as well as to provide product trainings/workshops to current/new customers.
Role and Responsibilities-
- Provide product training to internal / external customers- Participate in internal / external regular meetings- Ensure timely adherence to pre-established SLAs
Qualifications and Education Requirements
Must Have Skills:
- Very good communication skills in English- Analytical & detailed oriented- Customer service oriented- Knowledgeable about SABRE formats (mainly City Pair Availability / Pricing & Shopping)- Being a team player- Multi-tasking / multi-tool- Medium-Advanced level in MS Office (Word / Excel / Power Point)
Nice To Have Skills:
- Previous experience in handling commission revenue platforms- Database Query (i.e. SQL) knowledge
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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