Empleos actuales relacionados con Technical Product Support Specialist I - Montevideo - Sabre
-
Technical Product Support Specialist I
hace 2 días
Montevideo, Uruguay Sabre A tiempo completoJob Family: Technical Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...
-
Technical Support Specialist
hace 2 días
Montevideo, Uruguay XperiencOps Inc A tiempo completoXperiencOps Inc. is seeking a highly motivated and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our clients and resolving their issues in a timely and efficient manner. Your ability to troubleshoot complex problems, communicate...
-
Technical Product Support Specialist
hace 3 días
Montevideo, Uruguay Sabre A tiempo completoJob Family: Technical Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...
-
Client Support Specialist
hace 6 días
Montevideo, Uruguay Entravision Communications Corporation A tiempo completo**Client Support Specialist - Meta** **RedMas Argentina** | **Full Time** **OBJECTIVES** The Client Support specialist will be the point of contact for clients needing assistance with businesses' products and services. His/Her duties include providing technical and product support, helping customers with product setup, and recording all customer...
-
Technical Support Specialist
hace 5 días
Montevideo, Uruguay Journey A tiempo completo_The EHR technical Support Specialist is responsible for the ongoing support and continued implementation of Electronic Health Records software within client organizations. The EHR Support Specialist is expected to communicate effectively with direct client staff and to coordinate and utilize all aspects of the deployed EHR solutions._ **Essential Duties...
-
Sales Support Specialist
hace 2 semanas
Montevideo, Uruguay ABB A tiempo completo**Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Sr Technical Product Support Specialist
hace 2 semanas
Montevideo, Uruguay Sabre A tiempo completo**Job Title**:Sr Technical Product Support Specialist (ZE241003)**: - Location: ZonAmerica, Montevideo, UY- Remote Options (if applicable): **Req ID**: 59801 **Job Family**: Production and Project Management Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates...
-
Technical Support Specialist
hace 2 semanas
Montevideo, Uruguay Skilled Wound Care A tiempo completo**Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...
-
Product Specialist
hace 3 días
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Sr Technical Product Support Specialist
hace 6 días
Montevideo, Uruguay Sabre A tiempo completoLocation: ZonAmerica, Montevideo, UY- Remote Options (if applicable): **Req ID**: 60329 **Job Family**: Production and Project Management Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we...
Technical Product Support Specialist I
hace 3 semanas
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
- Job DescriptionThe main tasks associated to this role are:- Responsible for responding to moderately complex customer inquiries and escalations.-
- Analyzes scenarios using diagnostic tools to identify problem area(s)-
- Responsible for identifying scenarios where escalations or incident bridges are required, providing all basic information obtained during triage and troubleshooting, keeping teams informed and sharing issue description, technical and business impact.-
- Recommends solutions to internal and external customers. Interfaces with various other departments including suppliers for resolution of customer inquiries.-
- Acts as a liaison agent between Care, Technology teams, Technical Product Managers and Product Managers handling prioritization discussions and processes enhancements-
- Follows-up and escalates unresolved problems to ensure resolution is accomplished-
- Keeps cases and customers updated, maintaining his/her backlog to the baseline.-
- Tracks contacts to identify trends and provide feedback to internal departments and to customers.-
- Becomes a specialist on specific areas/products related to the role-
- Documents processes for internal and external consumption, as applicable.-
- Supports customer projects and implementations-
- Backs up other Distribution L2 teams if needed.Important: The Advanced Support team is made up by Airline Services, System Support, LGS and Data Merge.- This position aims at having a team member that wishes to learn from more than 1 team, which means that he/she might be required to change teams based on operations needs.- Training will be provided on all instances, but flexibility will be fundamental.Job Requirements-
Proficient Sabre host knowledge-
- Proven experience in analyzing problems, articulating them efficiently and making decisions to solve them.-
- Ability to absorb knowledge easily over a short period of time-
- Ability to multi-task and work under pressure-
- Excellent team skills - ability to work as part of a global team to solve customer issues-
- Excellent Customer Service skills - possess a “can-do” attitude, ability to interact with internal and external customers in a positive and friendly manner-
- Excellent communication skills, written and verbal.-
- Ability to adapt to change and or uncertain scenarios.-
- Self-Initiative and Self-Motivation-
- Excellent time management skills-
- Clear sense of urgency-
- Attention to detail-
- ITIL/ XML/ API/ SQL Programming will be a plus.This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
LI-Hybrid#LI-BP2
