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Client Support Specialist
hace 3 semanas
**Client Support Specialist - Meta**
**RedMas Tirkel Uruguay** | **Full Time**
**OBJECTIVES**
The Client Support specialist will be the point of contact for clients needing assistance with businesses' products and services. His/Her duties include providing technical and product support, helping customers with product setup, and recording all customer complaints, comments, and requests.
To ensure success as a client support specialist, you should be able to display exceptional client service skills and the ability to support customers with technical difficulties in a timely manner. Ultimately, a top-notch client support specialist should be a solution-driven individual who can explain complex product information in a helpful way.
**RESPONSIBILITIES**
- Responding to customer queries, complaints, and requests
- Assisting customers with product setup and resolving any technical issues they might experience.
- Informing customers about specialized product functionalities and features.
- Following up with customers to ensure that reported technical difficulties have been resolved.
- Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.
- Maintaining client accounts and updating billing information as needed.
**MINIMUM QUALIFICATIONS**
- A bachelor's degree in Administration, Finance, Marketing, Advertising or related fields.
- Experience in line with the position
- Advanced level of English.
- Microsoft Office skills
- Excellent knowledge of customer relationship management best practices.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
