Technical Customer Support Specialist
hace 1 semana
Hi there We are Jules and our client is looking for a **Technical Customer Support Specialist**
**Note to Applicants**:
- **Application Language**:Please submit your CV in English. Applications submitted in other languages will not be considered.
**About the Position**
We are seeking a passionate and technical customer support specialist to join our growing team. You will be the first line of defense for our customers, providing exceptional technical support and driving user satisfaction. In this role, you will wear many hats, including troubleshooting technical issues, delivering proactive demos, and conducting customer outreach.
**Responsibilities**
- Proactively reach out to new users to provide exceptional technical support, ensure their questions are addressed and educate them on best practices and new features
- Deliver engaging and informative demos of the Draftbit platform, showcasing its capabilities and functionalities
- Coordinate webinars and other public-facing video streams led by other team members.
- Document customer interactions and technical resolutions
- Continuously learn about the Draftbit platform and stay up-to-date on the latest features and functionalities
**Qualifications**:
- Exceptional command of English (both written and verbal)
- Minimum 2 years technical customer service/support, project management, account management, or other relevant experience
- Technical knowledge in software development, APIs and coding. A basic understanding of Javascript is preferred
- Excellent problem-solving and analytical skills
- Strong communication, both written and verbal, with the ability to explain complex technical concepts in a clear and concise manner
- Strong organizational and time-management skills.
- Ability to work independently and hustle effectively.
**Bonus Points**
- Experience with customer relationship management (CRM) software
**What We Offer**
- The opportunity to join a fast-paced and innovative company at the forefront of the no-code/low-code revolution
- A collaborative and supportive work environment
- Competitive salary
- The chance to make a real impact on the success of our customers
**_If this opportunity sounds good to you, send us your resume IN ENGLISH _**
**_Fluency in English is required. Spanish resumes will not be considered._
-
Technical Support Specialist
hace 7 días
Montevideo, Uruguay Selligent Marketing Cloud A tiempo completoTechnical Support Specialists are responsible for providing first-level technical support for the company’s different solutions, delivering an outstanding customer experience through our ticketing system. They are expected to train customers on using our technology, troubleshoot any potential issues, and excel in creative problem-solving, delivering...
-
Product Support
hace 4 semanas
Montevideo, Uruguay Just Appraised A tiempo completo**Just Appraised **is looking for a **Product Support / Technical Configuration Specialist** to join their remote international team, capitalizing on true diversity of thought and innovation. The Product Support / Technical Configuration Specialist will work closely with the Customer Success team to implement successful product configuration, inclusive of...
-
Client Support Specialist
hace 4 semanas
Montevideo, Uruguay Entravision Communications Corporation A tiempo completo**Client Support Specialist - Meta** **RedMas Tirkel Uruguay** | **Full Time** **OBJECTIVES** The Client Support specialist will be the point of contact for clients needing assistance with businesses' products and services. His/Her duties include providing technical and product support, helping customers with product setup, and recording all customer...
-
Client Support Specialist
hace 1 semana
Montevideo, Uruguay Entravision A tiempo completoOBJECTIVES The Client Support Specialist for Meta will be the point of contact for clients needing assistance with businesses' products and services. His/Her duties include providing technical and product support, helping customers with product setup, and recording all customer complaints, comments, and requests. To ensure success as a client support...
-
Technical Support Specialist
hace 3 semanas
Montevideo, Uruguay Skilled Wound Care A tiempo completo**Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...
-
Technical Product Support Specialist I
hace 4 semanas
Montevideo, Uruguay Sabre A tiempo completoJob Family: Technical Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...
-
Technical Product Support Specialist I
hace 1 semana
Montevideo, Uruguay Sabre A tiempo completoJob Family: Technical Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...
-
Customer Success Specialist
hace 3 semanas
Montevideo, Uruguay Jules A tiempo completo**Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...
-
Customer Implementation Specialist
hace 4 semanas
Montevideo, Uruguay Infragistics A tiempo completoWe are currently looking for a **Customer Implementation Specialist (CIS)** who will be responsible for the technical aspects of the POC process for our new product, Slingshot. The CIS is responsible for setting up client dashboards to showcase Slingshot capabilities, ensuring customers reach their goals with our product. Critical to success is a passion...
-
Application Technical Support
hace 5 días
Montevideo, Uruguay Sabre A tiempo completoUnder direct supervision, provides first and second level support for both external and internal customers worldwide, regarding questions on technical aspects of the following Sabre Products: TripCase, Sabre Virtual Payments, Safepoint, Quality Control & Ticketing, and Post Booking Automation. Follows-up and escalates unresolved problems to Product and...
-
Technical Support Analyst
hace 4 semanas
Montevideo, Uruguay Oracle A tiempo completoTechnical Support Analyst (CS)-22000EZH **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** **Your responsabilities** In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for...
-
Technical Support Analyst
hace 2 días
Montevideo, Uruguay Oracle A tiempo completoTechnical Support Analyst (CS)-22000EZH **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** **Your responsabilities** In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for...
-
Technical Product Support Specialist Iii
hace 6 días
Montevideo, Uruguay Sabre A tiempo completoJob Family: Technical Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...
-
Technical Support Specialist
hace 7 días
Montevideo, Uruguay FullStack Labs A tiempo completoFullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, and Stanford University build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western...
-
Technical Product Support Specialist I
hace 3 días
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Customer Support Specialist
hace 7 días
Montevideo, Montevideo, Uruguay PST A tiempo completoPST.AG is looking for a motivated and communicative assistant to support our team in the area of customer management. It offers the opportunity to work in a dynamic, international environment.Responsibilities: • Customer Care: Creating tickets and resolving customer cases. • Customer Communication: Providing comprehensive, seamless customer support...
-
Customer Applications Support Analyst
hace 3 semanas
Montevideo, Uruguay Modelit A tiempo completoDescription We’re looking for an experienced Customer Applications Support Analyst to join our team! As a Support Analyst, you will be responsible for providing technical assistance, handling complex customer inquiries, and identifying opportunities for process improvements. Responsabilities Developing comprehensive support process documentation to...
-
Technical Product Support Specialist Iii
hace 6 días
Montevideo, Uruguay Sabre A tiempo completoJob Family: Technical Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...
-
Lead Technical Product Support Specialist
hace 2 días
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Technical Analyst 2-support Suitecloud
hace 1 semana
Montevideo, Uruguay Oracle A tiempo completoTechnical Analyst 2-Support SuiteCloud-220003RG **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** Preferred Qualifications - Internal **Your responsibilities.** **The Technical Support Analyst is responsible to deliver post-sales support in languages other than English and...