Technical Support Analyst
hace 4 horas
Technical Support Analyst (CS)-22000EZH
**Applicants are required to read, write, and speak the following languages***: English, Spanish
**Preferred Qualifications**
**Your responsabilities**
In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.
**Preferred Qualifications**
**_Requirements:_**
- Excellent written and verbal communication skills in English.
- Analytical approach to troubleshooting.
- College graduate for any degree/industry.
- Experience interacting with customers in person or over the phone.
- Strong knowledge of the internet and browsers.
**_In addition, it is nice to have :_**
- Strategic and thinking out of the box.
- Experience in Accounting/Finance/Economics/Business Management.
- Knowledge and/or experience on ERP/Accounting systems.
- Fluent in Portuguese/Spanish.
- Experience collaborating with internal teams on multi-faceted problems.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
**Detailed Description and Job Requirements**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
**Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.**
**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.**
**Job**: Support
**Location**: UY-UY,Uruguay-Montevideo
**Job Type**: Regular Employee Hire
**Organization**: Oracle
-
Technical Support Analyst
hace 2 semanas
Montevideo, Uruguay Oracle A tiempo completoTechnical Support Analyst (SCA)-2200016X **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** As a Technical Support Analyst, you will have the opportunity to make immediate contributions to the organization. - Serve as the primary liaison between Oracle NetSuite and the customer. -...
-
Technical Analyst 2-support Suitecloud
hace 7 días
Montevideo, Uruguay Oracle A tiempo completoTechnical Analyst 2-Support SuiteCloud-220003RG **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** Preferred Qualifications - Internal **Your responsibilities.** **The Technical Support Analyst is responsible to deliver post-sales support in languages other than English and...
-
Technical Analyst 2
hace 2 semanas
Montevideo, Uruguay Oracle A tiempo completoTechnical Analyst 2 - Support ERP-2200016Z **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** **Your responsibilities.** **As a Technical Support Analyst, you will have the opportunity to make immediate contributions to the organization.**: - **Serve as the primary liaison between...
-
Technical Support Analyst
hace 7 meses
Montevideo, Uruguay Infogain LATAM S.A. A tiempo completoThe Position **Responsibilities**: - Recognizes problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team - Logs and tracks calls using a problem management database and maintains history records and related problem documentation - Prepares standard statistical reports,...
-
Technical Support
hace 2 semanas
Montevideo, Uruguay Advice A tiempo completo**Buscamos**: We are seeking a customer-oriented Technical Support to work on behalf of our client to resolve ongoing customer cases. You will work with customers to resolve software issues, collaborate with colleagues to improve constantly, and deliver exceptional customer service. We are looking for professionals who like being part of a global team, are...
-
ERP Support Analyst
hace 7 meses
Montevideo, Uruguay Advice A tiempo completoDLF is a Danish growers' cooperative with more than 150 years of experience in grass and pasture seed breeding. Its research and development programme drives innovative solutions through new high-yielding varieties adapted to our environment, which Uruguayan growers access with the support of a committed local technical team. **We look for**: We are seeking...
-
Technical Support Specialist
hace 9 meses
Montevideo, Uruguay XperiencOps Inc A tiempo completoXperiencOps Inc. is seeking a highly motivated and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our clients and resolving their issues in a timely and efficient manner. Your ability to troubleshoot complex problems, communicate...
-
Technical Product Support Specialist
hace 7 meses
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Technical Support Specialist
hace 9 meses
Montevideo, Uruguay Selligent Marketing Cloud A tiempo completoTechnical Support Specialists are responsible for providing first-level technical support for the company’s different solutions, delivering an outstanding customer experience through our ticketing system. They are expected to train customers on using our technology, troubleshoot any potential issues, and excel in creative problem-solving, delivering...
-
Product Support Analyst
hace 7 meses
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Support Analyst ERP
hace 4 horas
Montevideo, Uruguay Oracle A tiempo completoSupport Analyst ERP & Finance -2200016W **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** **Your responsibilities.** **As a Technical Support Analyst, you will have the opportunity to make immediate contributions to the organization.**: - **Serve as the primary liaison between...
-
Technical Product Support Analyst Iii
hace 5 días
Montevideo, Uruguay Sabre A tiempo completoJob Family: Technical Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...
-
Technical Support Specialist
hace 7 meses
Montevideo, Uruguay Skilled Wound Care A tiempo completo**Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...
-
Technical Support Specialist
hace 7 meses
Montevideo, Uruguay Skilled Wound Care A tiempo completo**Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...
-
Application Technical Support
hace 4 días
Montevideo, Uruguay Sabre A tiempo completoUnder direct supervision, provides first and second level support for both external and internal customers worldwide, regarding questions on technical aspects of the following Sabre Products: TripCase, Sabre Virtual Payments, Safepoint, Quality Control & Ticketing, and Post Booking Automation. Follows-up and escalates unresolved problems to Product and...
-
Product Support Analyst I
hace 7 meses
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Technical Backoffice Support
hace 7 días
Montevideo, Uruguay Nordex SE A tiempo completo**ABOUT THE NORDEX GROUP**: The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 35 years. With more than 37 GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National...
-
Technical Support Analyst
hace 7 meses
Montevideo, Uruguay Verifone A tiempo completo**Why Verifone**: For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in...
-
Technical Support Engineer
hace 2 semanas
Montevideo, Uruguay Advice A tiempo completo**Buscamos**: We select professionals with a Degree from careers in Computing, Technology or related sciences, with more than 2 years of experience performing support tasks for technological products, such as the cloud, ERP, CRM, Security. Excellent Communication Skills - verbal, listening and written (English Fluency) is required. Excellent customer...
-
Systems Analyst 2-support
hace 2 días
Montevideo, Uruguay Oracle A tiempo completoSystems Analyst 2-Support-220007SW **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** **JOB SUMMARY**: The Vertical Lead’s (VL) primary goal is to provide and develop technical proficiency and industry expertise within the ERP-RPM vertical. **QUALIFICATIONS**: - Preferably SME...