Sr Service Delivery Engineer

hace 2 semanas

Montevideo, Uruguay Sabre A tiempo completo

Job Family:
Delivery Management

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey

The OCPE is a consultant and an engineer of technical solutions focused on OTA shop-to-book performance. OCPEs are responsible for BFM performance maintenance and optimization to maintain a high level of effectiveness and conversion for the agency, and efficiency and productivity for Sabre.

The OCPE pre-engages during negotiations as an internal support to Sales to help identify optimal solutions for Shopping. After the Sabre Shopping Solutions have been implemented, the OCPE assumes responsibility of the OTA Shopping Operations Performance.

To ensure the highest possible performance of BFM Shopping, the OCPE leverages an extensive network of technical experts, report and tools. OCPEs oversees the correct management of Service Incidents, JIRAs, and P0/ P1 incidents to drive maximum conversation of the shopped itineraries

Responsible for:

- Deliver financial & operational performance

Bookings Actuals vs. Target

Opportunities identified, efforts, measurable results.

Differentiate with Products and Solutions
- Products/ Solutions/Features tuned and its impact on:
Sum of Bookings generated

Rate of MIDT share shift

Sum/ rate of Sabre Cost Savings

Sum of reduction in polling

Sum of reduction in Response Time

Average Itinerary count per response

Rate of Sell Failures (Bookability)
- Completed contributions and measured results contributing to mature Sabre OTA Shopping

Tools developed

Internal alignment, processes and collaboration
- Exceptional communications skills and the ability to lead and get work done through others and handle multiple projects
- Good organizational skills and can easily go from high-level concept into tactical actions.
- Inherent curiosity, and a passionate for solving challenges while utilizing a data driven approach.
- Has domain expertise in Agency Shopping API's (minimum 5 years)
- Strong strategic, analytical, and critical thinking skills
- Resourceful, action-oriented individual who possesses a sense of urgency and knows how to overcome obstacles to get things done in a timely fashion
- SQL Language (basic)
- Knowledge of Sabre API's and Products
- Sabre GDS System (Advance)
- Bachelor's degree in a relevant discipline or equivalent.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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