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Customer Support
hace 3 semanas
Eron International is a 360 payment technology platform for Latin America, Asia and other emerging markets. We operate as a payment processor, making it simple and risk-free for our customers and partners. The biggest gaming, gambling and Forex companies trust Eron International to effortlessly manage their payment expansion and drive payment conversions.
We are looking for a talented customer support assistant to join our commercial team.
**What you will be doing**:
- Analyze their cases and give them a solution.
- Be the contact between the final user and the company.
- Ticket Resolution - E-mail.
- Identify, escalate and solve technical problems together with the IT team.
- Be the point of reference during the night shift.
**Requirements**:
- Proven working experience as a Customer Support Agent (call center environment is a plus).
- Bachelor’s degree preferably.
- Excel skills - intermediate.
- High attention to detail and excellent analytical skills.
- Proactive, teamwork, and service orientated attitude.
- Ability to work under pressure.
What we offer:
- A global environment with teammates living around the worl
- Opportunities in a fast-paced growing company
- Flexible time
At Eron International, everything starts with our values,
Be Direct: We are direct and genuine in all situations
Be Owner: We treat the issues as true owners being accountable for the results
Be Curious: We always ask ourselves what we can do better without settling with the status quo
Be Hero Leader: Lead by example, inspire and influence beyond formal roles. There are no borders between areas or roles to generate impact
Take risks: We take controlled risks with courage and without fear of being paralyzed by error
Are you a DOER? Come and join the best company ever
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