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hace 2 semanas
**Knowledge Skills and Abilities, Key Responsibilities**:
Knowledge and Skills:
- Strong understanding of project management principles and status reporting.
- Detail-oriented self-starter, an exceptional listener, and a skilled communicator (both verbal and written).
- Negotiation and conflict management skills.
- Analytical, critical thinker, and problem solver with the ability to think through process challenges and develop effective improvements
- Enjoy working within a constantly changing and demanding environment, while project managing and prioritizing multiple tasks at one time.
- Strong knowledge of the software development lifecycle.
- Responsibility for taking full ownership of any issues reported by business users till complete resolution even if needs to be engaging different teams for resolution.
- Experience working in a high-volume, time-critical, environment.
- Continuous learning and growth mindset.
- Must be able to speak fluently in English.
- System integration project experience is a plus.
- Oracle Fusion knowledge is a plus.
- Commodities project experience is a plus.
Key Responsibilities:
- Identify and manage improvement IT projects.
- Escalating issues requiring developer/analyst input as appropriate within internal IT teams or vendors
- Produce regular (weekly) reports of issue status and plans and activities to manage. Pro-actively manage issue trends, propose and execute plans to manage issues and to meet or exceed service levels.
- Manage support personnel and vendors in the delivery of small changes, fixes and work arounds to address user experienced system issues. Support the process of prioritization of issues and change requests with business and IT teams.
- Track the status of issues and feature requests with internal and external (vendor) system and service providers.
- Responding to user queries in a timely manner and providing advice on he use of the systems.
- Managing to bring everyone from different teams shortly into call to drive for quick resolution.
- Identify and fully document processes used to resolve recurring issues.
- Application support management
- Management of the provision of second line support for user issues including performing the support activities.
**Key Relationships and Department Overview**:
About Us
Founded in 1993, Trafigura is one of the largest physical commodities trading groups in the world. At the heart of global supply, Trafigura connects the world with the vital resources it needs. Through our Oil & Petroleum Products, Metals and Minerals, and Power and Renewables divisions, we deploy infrastructure, skills and a global network to move commodities from where they are plentiful to where they are needed most, forming strong relationships that make supply chains more efficient, secure and sustainable.
Trafigura also owns and operates a number of industrial assets including a majority share of global multi-metals producer Nyrstar and fuel storage and distribution company Puma Energy; and joint ventures Impala Terminals, a port and logistics provider, and Nala Renewables, a power and renewable energy investment and development platform. With over 1,000 shareholders, Trafigura is owned by its employees and employs over 13,000 people working in 48 countries.
