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Customer Success Manager
hace 2 semanas
**Why you should join dLocal**
You will be a part of an amazing global team who makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 600+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we take smart risks and own them, and if this sounds like you, we know you will love being a part of our team
Want to know more about what we do? In a nutshell, dLocal enables the biggest companies in the world to collect payments in 37 countries in emerging markets. Global brands such as Amazon and Microsoft rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it simple and risk-free for our merchants to make inroads into the world’s fastest-growing, emerging markets. An exciting challenge, right? Keep reading to learn more
**What’s the opportunity?**
- We are looking for a Customer Success Manager based in Brazil, Colombia, or Mexico who will be responsible for developing long-term relationships with our customers._-
**What will I be doing?**:
- Provide “voice of customer feedback” to internal DLOCAL teams.
- Develop effective long-term key customer relationships.
- Collaborate with customers to better understand their goals and ambitions.
- Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals.
- Develop Customer Success methodologies and own team initiatives that improve productivity.
- Interact and work together with the different areas of the company.
**What skills do I need?**:
- Customer Success experience (B2B preferred).
- Advanced Excel Skills.
- Excellent written and verbal communication.
- Excellent interpersonal and communication skills.
- Fluent written and verbal English.
- Experience in payments - Huge advantage.
- Ability to travel.
- Team spirit.
- Proactive behavior.
**What happens after you apply?**
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal
