Sr Service Delivery Engineer

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

**Team Description**

This role is part of the Product Support & Consulting Services team within Sabre’s Lodging, Ground & Sea (LGS) organization. The team is responsible for ensuring high-quality supplier integrations into Sabre’s travel marketplace, focusing on content accuracy, system stability, and performance across Lodging and Car suppliers. The role collaborates closely with Product Management, Supplier Sales Account Management, Global Product Development (GPD), and external technical teams.

**Role and Responsibilities**

As an API Certification Analyst, you will lead the validation, certification, and continuous improvement of supplier API integrations for Lodging and Car content. You will ensure suppliers meet Sabre’s standards for functionality, performance, and data integrity.

Key responsibilities include:

- Lead API certification and validation processes for Lodging and Car suppliers.
- Design, execute, and maintain automated and manual test suites using Postman, Newman, Selenium, and Python.
- Develop and enhance modern test automation frameworks to improve coverage, repeatability, and speed.
- Retrieve and analyze production and staging data from BigQuery to design realistic test cases, identify anomalies, and create break testing scenarios.
- Collaborate with internal Product, Development, and Operations teams to troubleshoot and resolve integration issues.
- Provide technical guidance to supplier developers during onboarding, testing, and certification phases.
- Document certification results, technical findings, and process improvements in a structured format.
- Participate in regression testing, readiness assessments, and post-release validation cycles.
- Contribute to continuous improvement initiatives by recommending enhancements to automation scripts, tools, and workflows.

**Qualifications and Education Requirements**
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent experience).
- Minimum of 3 years of experience in API testing, QA automation, or system integration.
- Experience in travel technology, Lodging, or Car connectivity environments is preferred.
- **API Expertise**:Strong understanding of SOAP/XML and REST/JSON APIs, schemas, payloads, and debugging techniques.
- **Automation Tools**:Experience with Postman, Newman, Selenium, Python; CI/CD integration knowledge is a plus.
- **Data Analysis**:Knowledge in SQL and experience with BigQuery or similar tools for test data generation and analysis.
- **Break Testing**:Ability to design edge-case and failure-mode scenarios to validate system resilience.
- **Problem Solving**:Strong analytical, diagnostic, and troubleshooting skills.
- **Customer Orientation**:Ability to work effectively with supplier technical teams to ensure high-quality connectivity.
- **Communication**:Clear and structured communicator, both verbally and in writing.
- **Collaboration**:Proven success in global, cross-functional environments.
- **Continuous Improvement**:Passion for automation, data-driven testing, and operational excellence.

**Benefits**
- Work in modern Zonamerica campus alongside all the amenities it has to offer
- Annual Performance bonus plans
- Development opportunities in country or globally
- We offer a competitive private health insurance for employees and eligible children
- Extra Paid Time Off (5 extra days each year)
- 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
- Daily meal allowance
- End of Year Break
- Life Insurance
- Corporate Social Responsibility opportunities
- Recognition and acknowledgement programs
- Fun employee engagement and development events
- Competitive benefits aligned with local market standards.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.