Incident Management Specialist

hace 2 semanas

Montevideo, Uruguay Exness Careers A tiempo completo

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume.

**Your role at Exness**:
You will be responsible for managing incident-related activities such as firefighting, updating the documentation and providing support of the incident management process.

**You will**:
Business as Usual (BAU):

- Update Incident Management documentation;
- Provide support during root cause analysis and root cause elimination activities;
- Initiate and monitor actions to investigate patterns and trends to properly classify incidents;
- Understand, identify, analyse and help identify the appropriate solution for different classes of incidents. You can classify and prioritise problems, document their causes and tasks required for root cause elimination;

During an Incident:

- Identify the correct procedures or channels for resolution and monitor resolution activity and progress updates to customers. You understand the relevant change management tools and processes;
- Execute the Incident Management action items with immediate escalation and remediation suggestions for any items unable to complete;

After an Incident:

- Start and monitor the proper RCA procedures for incidents;
- Provide a timeline of Firefighting activities;
- Analyse firefighting activities and suggest upgrades for the Incident Management process;
- Ensure with Business Owners that actions identified from the post mortems are actioned;
- Review lessons learned and drive change that will bring additional stability to the Company;
- Own an issue until a new owner has been found or the problem has been mitigated or resolved;
- Very familiar with Exness products, systems, and responsible owners with the comfort level to work with internal stakeholders;
- Ability to analyse a high volume of technical data and work in a fast-paced environment;
- Remain calm under pressure while leading people and managing multiple demands;
- Ready to work in the GMT+8 timezone with a flexible schedule;
- Excellent managerial skills and ability to collaborate with team members;
- Excellent documentation skills inclusive of logging activities and incidents, with the ability to effectively tailor communication of technical issues to various audiences;
- Strong problem-solving, analytical, and time management skills;
**What we offer**:

- Outstanding conditions for professional growth and development, work in a very fast-paced and challenging environment;
- Relocation package for the family and visa support (where applicable);
- Medical insurance coverage for employees and immediate family members;
- Company's contribution to training & development;
- Result-oriented approach; flexible working conditions;
- Corporate employee share scheme for all the employees;
- Possibility to be closer to your team - "Get to know Team" trip.

**Sounds like you? Apply.**:

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