Collections Supervisor

Description

As part of a large global accounting team, the Collections Supervisor plays a crucial role in leading and maintaining collections processes, developing, and executing collections strategies, and driving a winning team culture. In this position, cross-functional partnership is critical and requires continuous collaboration with a broad and diverse group of stakeholders that includes Sales, Treasury, Finance, Accounting, Billing, and Global Business System. The Collections team is responsible for recovery of accounts receivable, increasing payment rates, and executing working capital strategies. You will report to the Director of Corporate Accounting and Collections and work side-by side with the Collections Manager. This position will directly supervise approximately [10] staff of varying levels.

You welcome challenges and your focus is on adhering to processes and procedures, while challenging the status quo through best practices. You're continually looking for ways to help our team improve upon great performance. You have a passion for not only learning about processes but also sharing what you know in a way that is effective, engaging, and applicable. Sabre offers an open and diverse work environment that emphasizes accomplishment through collaboration and diligence.

Responsibilities of the Collections Supervisor

Lead and manage team of collections analysts to ensure they meet or exceed targets and deliver exceptional service to customers Maintain professional relationships with stakeholders and customers handling escalated collections issues, and providing guidance to resolve complex accounts Collaborate with collections management in development and implement effective collections strategies, policies, and procedures to reduce outstanding balances and minimize bad debt Monitor and evaluate the collections team's performance, providing coaching and training as needed to improve collection efforts and achieve departmental goals Generate and analyze dashboards and reports related to accounts receivable and collections performance, using data-driven insights to make informed decisions and identify areas for improvement Assist in developing forecasts and collections plans to meet or exceed established targets Ensure that all collections activities adhere to relevant laws, regulations, and company policies Continuously identify opportunities to streamline collections processes and implement improvements for increased efficiency and effectiveness Maintain accurate records of collections efforts, payment arrangements, and customer interactions Provide ongoing training to collections staff, ensuring they have the necessary knowledge and skills to excel in their roles Participate as a stakeholder and subject matter expert in new system implementations as required

Qualifications and Education Requirements

Bachelor’s degree in Accounting, Business Administration, or related field Master’s degree or post graduate degree preferred Fluent in English and Spanish (oral and written). Fluency in German, Portuguese, French, Italian, or Mandarin a plus. Related experience (e.g. collections, billing, accounting), with minimum of 2 years supervisory experience. Strong knowledge of accounts receivable principles, collections best practices, and relevant laws and regulations Promote and support team building and talent development Strong ability to implement and improve processes Excellent communication (verbal and written) and negotiation skills Strong organizational and time management skills Detail-oriented with both the ambition and willingness to dive into the details necessary to accomplish responsibilities and solve problems Exceptional interpersonal skills and the ability to work effectively with all levels of internal and external stakeholders SAP and SalesForce knowledge preferred Proficient in Microsoft Office (Excel, Word, PowerPoint)

Benefits

Work in modern Zonamerica campus alongside all the amenities it has to offer Annual Performance bonus plans Development opportunities in country or globally We offer a competitive private health insurance for employees and eligible children  Extra Paid Time Off (5 extra days each year)  3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)  Daily meal allowance End of Year Break  Life Insurance  Corporate Social Responsibility opportunities Recognition and acknowledgement programs Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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