Collections Supervisor

About the Role

The Collections Supervisor at Sabre plays a crucial role in leading and maintaining collections processes, developing, and executing collections strategies. This position requires continuous collaboration with a broad and diverse group of stakeholders, including Sales, Treasury, Finance, Accounting, Billing, and Global Business System.

As a Collections Supervisor, you will be responsible for recovering accounts receivable, increasing payment rates, and executing working capital strategies. You will report to the Director of Corporate Accounting and Collections and work side-by-side with the Collections Manager. This position will directly supervise approximately [10] staff of varying levels.

Key Responsibilities

• Lead and manage a team of collections analysts to ensure they meet or exceed targets and deliver exceptional service to customers
• Maintain professional relationships with stakeholders and customers handling escalated collections issues, and providing guidance to resolve complex accounts
• Collaborate with collections management in development and implement effective collections strategies, policies, and procedures to reduce outstanding balances and minimize bad debt
• Monitor and evaluate the collections team's performance, providing coaching and training as needed to improve collection efforts and achieve departmental goals
• Generate and analyze dashboards and reports related to accounts receivable and collections performance, using data-driven insights to make informed decisions and identify areas for improvement
• Assist in developing forecasts and collections plans to meet or exceed established targets
• Ensure that all collections activities adhere to relevant laws, regulations, and company policies
• Continuously identify opportunities to streamline collections processes and implement improvements for increased efficiency and effectiveness
• Maintain accurate records of collections efforts, payment arrangements, and customer interactions
• Provide ongoing training to collections staff, ensuring they have the necessary knowledge and skills to excel in their roles
• Participate as a stakeholder and subject matter expert in new system implementations as required

Requirements and Qualifications

• Bachelor's degree in Accounting, Business Administration, or related field
• Master's degree or postgraduate degree preferred
• Fluent in English and Spanish (oral and written). Fluency in German, Portuguese, French, Italian, or Mandarin a plus.
• Related experience (e.g. collections, billing, accounting), with minimum of 2 years supervisory experience.
• Strong knowledge of accounts receivable principles, collections best practices, and relevant laws and regulations
• Promote and support team building and talent development
• Strong ability to implement and improve processes
• Excellent communication (verbal and written) and negotiation skills
• Strong organizational and time management skills
• Detail-oriented with both the ambition and willingness to dive into the details necessary to accomplish responsibilities and solve problems
• Exceptional interpersonal skills and the ability to work effectively with all levels of internal and external stakeholders
• SAP and SalesForce knowledge preferred
• Proficient in Microsoft Office (Excel, Word, PowerPoint)

About Sabre

Sabre offers an open and diverse work environment that emphasizes accomplishment through collaboration and diligence. We provide a competitive private health insurance for employees and eligible children, extra paid time off, 3-month paid parental leave, daily meal allowance, end-of-year break, life insurance, corporate social responsibility opportunities, recognition and acknowledgement programs, and fun employee engagement and development events.