Collections Supervisor Lead

hace 1 semana


Montevideo, Montevideo, Uruguay Sabre A tiempo completo

Description

The Collections Supervisor role at Sabre plays a vital part in driving our company's revenue growth and customer satisfaction. As a leader in our global accounting team, you will be responsible for developing and implementing effective collections strategies, collaborating with cross-functional teams, and driving a winning team culture.

Responsibilities

  1. Lead and manage a team of collections analysts to ensure they meet or exceed targets and deliver exceptional service to customers.
  2. Maintain professional relationships with stakeholders and customers handling escalated collections issues, and provide guidance to resolve complex accounts.
  3. Work closely with the collections management team to develop and implement effective collections strategies, policies, and procedures to reduce outstanding balances and minimize bad debt.
  4. Monitor and evaluate the collections team's performance, providing coaching and training as needed to improve collection efforts and achieve departmental goals.
  5. Generate and analyze dashboards and reports related to accounts receivable and collections performance, using data-driven insights to make informed decisions and identify areas for improvement.
  6. Assist in developing forecasts and collections plans to meet or exceed established targets.
  7. Ensure that all collections activities adhere to relevant laws, regulations, and company policies.
  8. Continuously identify opportunities to streamline collections processes and implement improvements for increased efficiency and effectiveness.
  9. Maintain accurate records of collections efforts, payment arrangements, and customer interactions.
  10. Provide ongoing training to collections staff, ensuring they have the necessary knowledge and skills to excel in their roles.

Requirements

  • Bachelor's degree in Accounting, Business Administration, or related field.
  • Master's degree or postgraduate degree preferred.
  • Fluent in English and Spanish (oral and written). Fluency in German, Portuguese, French, Italian, or Mandarin a plus.
  • Related experience (e.g., collections, billing, accounting), with a minimum of 2 years supervisory experience.
  • Strong knowledge of accounts receivable principles, collections best practices, and relevant laws and regulations.
  • Promote and support team building and talent development.
  • Strong ability to implement and improve processes.
  • Excellent communication (verbal and written) and negotiation skills.
  • Strong organizational and time management skills.
  • Detail-oriented with both the ambition and willingness to dive into the details necessary to accomplish responsibilities and solve problems.
  • Exceptional interpersonal skills and the ability to work effectively with all levels of internal and external stakeholders.
  • SAP and SalesForce knowledge preferred.
  • Proficient in Microsoft Office (Excel, Word, PowerPoint).


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