Desktop Support Lead
hace 6 meses
**Company Description**
We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.
We are currently seeking a Supervisor to lead our local 1st Level Support team. This position holds a pivotal role in overseeing the daily operations of the team, including task assignment, shift coordination, and performance evaluation based on key performance indicators (KPIs). The Supervisor will also serve as the primary escalation point and take ownership of tickets and tasks.
This role necessitates a strong focus on people management, fostering team cohesion, and nurturing professional development to ensure the team's success in delivering top-tier support.
Key Responsibilities:
- Supervise the local support team, monitoring their daily activities and allocating tasks efficiently.
- Act as the initial point of contact and support for the local team, ensuring they have the necessary resources and guidance to excel.
- Maintain the smooth operation of our local office, fostering close collaboration with specialized teams globally and our trusted vendors.
- Manage local office inventory and equipment, considering budgetary constraints and operational requirements.
- Uphold the Quality of Service (QOS) standards for the team, with a keen eye on Service Level Agreements (SLAs) and KPIs.
- Align team objectives and expectations with organizational goals.
- Oversee the management of technical documentation.
**Qualifications**
Skills and Experience:
- Minimum of 2 years of experience in technical or support roles.
- Demonstrated proficiency in managing teams, with at least 1 year of supervisory experience.
- Strong expertise in MS Windows 10/11 installation, configuration, and troubleshooting.
- Competence in Mac OS installation, configuration, and troubleshooting.
- Proficiency in MS Office 365 installation, configuration, and troubleshooting.
- Experience in troubleshooting hardware issues on Desktop PC's
- Familiarity with Windows Server and MS Azure, encompassing Active Directory.
- Knowledge of basic TCP/IP network diagnostics and troubleshooting.
- Ability to troubleshoot and assist users with printer-related issues.
- Expertise in utilizing Helpdesk request systems in accordance with ITIL best practices.
- Excellent written and verbal communication skills in English.
- Availability to work on weekends as needed.
**Additional Information**
- Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences_
-
Customer Support Lead
hace 6 meses
Montevideo, Uruguay Third-Party Job Posts A tiempo completoCloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...
-
Technical Lead Customer Support
hace 3 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoAre you a seasoned leader with a passion for delivering exceptional customer support? We are seeking a Technical Lead to join our team at Sabre, where you will be responsible for leading a team of technical experts in providing world-class support to our customers.Job DescriptionWe are looking for a highly motivated and experienced Technical Lead who can...
-
Customer Support Team Lead
hace 6 meses
Montevideo, Uruguay Gomifer S.A. A tiempo completoEn Entain, tenemos la misión de brindar a nuestros clientes de todo el mundo las experiências más entretenidas, respaldadas por la protección del jugador líder en el mercado en apuestas y juegos. A través de nuestra escala global, nos enfocamos en aprovechar nuestras habilidades, talento y capacidades para elevar nuestra tecnología y conocimientos...
-
ERP Support Analyst
hace 6 meses
Montevideo, Uruguay Advice A tiempo completoDLF is a Danish growers' cooperative with more than 150 years of experience in grass and pasture seed breeding. Its research and development programme drives innovative solutions through new high-yielding varieties adapted to our environment, which Uruguayan growers access with the support of a committed local technical team. **We look for**: We are seeking...
-
Lead Technical Product Support Specialist
hace 6 meses
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Trade Finance Professional
hace 6 meses
Montevideo, Uruguay Trdfin Support Service Pvt Ltd A tiempo completoEuro Exim Bank, an award-winning and high-performing global financial institution is seeking freelance-based professionals to sell trade finance services to exporters and importers worldwide. If you are truly passionate about sales and have outstanding selling skills, this role could be for you. **Main features of the job,** - Freelance basis only (this is...
-
Senior Technical Support Manager
hace 4 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoAbout the RoleSabre is seeking an exceptional Senior Technical Support Manager to lead our customer support team. This role will be responsible for supervising a team of employees providing support for Sabre's suite of products in a 24/7 contact center environment, from different locations.As a Senior Technical Support Manager, you will supervise employees...
-
Regional Security Lead
hace 6 meses
Montevideo, Uruguay Trafigura A tiempo completoMain Purpose: Founded in 1993, Trafigura is one of the largest physical commodities trading groups in the world. At the heart of global supply, Trafigura connects the world with the vital resources it needs. Through our Oil & Petroleum Products, Metals and Minerals, and Power and Renewables divisions, we deploy infrastructure, skills and a global network to...
-
Customer Support
hace 6 meses
Montevideo, Uruguay Directa24 A tiempo completoEron International is a 360 payment technology platform for Latin America, Asia and other emerging markets. We operate as a payment processor, making it simple and risk-free for our customers and partners. The biggest gaming, gambling and Forex companies trust Eron International to effortlessly manage their payment expansion and drive payment...
-
Technical Team Lead
hace 6 meses
Montevideo, Uruguay DataArt A tiempo completoMontevideo- Remote.Brazil- Remote.Colombia- Remote.LATAM- Small team (1-10 people)- Position overviewA leading provider of technology-enabled services for the insurance industry is looking for a self-motivated, talented, proactive Technical Team Lead. Responsibilities - Lead the implementation of the solution’s architecture from ideation to completion -...
-
Administration Lead
hace 6 meses
Montevideo, Uruguay dLocal A tiempo completo**Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...
-
Head of Technical Support
hace 4 semanas
Montevideo, Uruguay David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with an award winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position: Head of Technical Support Location: Remote/ GMT +4 timezone (+- 1 HR)Employment type: Full-time Remuneration: Base salaryDUTIES AND RESPONSIBILITIES:Design and implement a...
-
Lead Corporate Attorney
hace 3 semanas
Montevideo, Montevideo, Uruguay World Business Lenders, LLC A tiempo completoAbout World Business Lenders, LLCWorld Business Lenders, LLC provides short-term commercial loans to small and medium-sized businesses across the United States.Job Summary:The Lead Corporate Attorney will collaborate with business units on legal, regulatory, and operational matters, providing expert counsel and support.Key Responsibilities:Advise on...
-
Technical Support Engineer
hace 2 semanas
Montevideo, Uruguay XperiencOps Inc A tiempo completoAbout Us:We are delivering cutting-edge solutions to Fortune 500 customers. Our team is passionate about creating innovative technology that drives business growth. We are seeking a highly motivated Technical Support Engineer to provide exceptional support to our enterprise customers while contributing to QA and customer operations automation initiatives.Job...
-
IT Support
hace 6 meses
Montevideo, Uruguay Directa24 A tiempo completoEron International is the main provider of expert services to the financial and technological industry, serving worldwide brands whilst re-defining the Fintech sector. We are an extensive an capable company, recognized for the differential value we bring to empower our clients and their customers. We are looking for an **IT Support** to provide fast and...
-
Senior Business Development Marketing Lead
hace 3 semanas
Montevideo, Montevideo, Uruguay Convixion A tiempo completoJob SummaryWe are seeking an experienced Senior Business Development Marketing Lead to join our team at Convixion. In this role, you will be responsible for developing and executing a comprehensive marketing strategy that drives customer acquisition and revenue growth.Key ResponsibilitiesMarketing Strategy Development: Define and implement a marketing...
-
Team Lead- Web Development
hace 6 meses
Montevideo, Uruguay Advice Consulting Uruguay A tiempo completo**Buscamos**: Are you a dynamic, results-driven leader with a passion for technology? We are seeking a motivated individual to lead our client cross-functional web development team and deliver exceptional digital assets aligned with the company's strategy and goals. HTML5/CSS3 jQuery Responsive Design PHP MySQL JavaScript To excel in this role, you should...
-
Activo: Team Lead- Web Development
hace 6 meses
Montevideo, Uruguay Advice A tiempo completoSince 2016 ACTIVO provides marketing, development and customer support services to international companies with headquarters in Latin America. We are a team of professionals looking to implement innovative ways to provide the best online service to our clients' users. We admire the dedication and imagination of our team. We want everyone to have the...
-
Regional Accounting Lead
hace 6 meses
Montevideo, Uruguay Directa24 A tiempo completo**Job title: Regional Accounting Lead** **D24** is a payment processing company whose goal is to supply payment solutions in LATAM, APAC & EMEA. We enable companies from all over the world to sell their products and/or services online to end consumers who wish to pay with local payment methods. We act as a payment service provider for multinational...
-
Cloud Architecture Lead
hace 3 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoWe are seeking an experienced Cloud Architecture Lead to join our team at Sabre. This role will be pivotal in driving cloud initiatives and optimizations using Microsoft Azure and Microsoft Solutions Framework (MSF) technologies.About the RoleAs a senior-level position, this role requires a technical leader and mentor who can enhance our cloud support...