Experience Leader

hace 2 semanas

Montevideo, Montevideo, Uruguay Selina A tiempo completo

Who we are
Our Mission is to inspire authentic and meaningful connections.

Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.


What the role is


The Experience Leader will be our #1 fan Is the heart and soul of Selina, leading the Experiences at the unit level by bringing the location's concept to life, ensuring we deliver memorable experiences to our guests, visitors, and staff aligned with our brand and mission.


This role will be successfully executed by managing all the content, programming design and execution at the location working hand in hand with internal and external parties, managing the required support from other departments' staff and in close relation with the Cluster Experience Manager.


The Experience Leader will work part time in a Front of the House role including but not limited to reception and tour desk.


The key to excelling in this role is to have a social personality, enjoy interacting with people from around the world on a daily basis, be well-organized, have great time management skills, strategic creativity and critical observation skills.


What you will be doing

Front Desk Agent Functions:

  • Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction.
  • To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
  • To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
  • To assist in keeping the hotel reception area clean and tidy at all times.
  • To undertake all training as required (eg, first aid, health and safety, customer service).
  • To administer the general petty cash system and float in an accurate manner.
  • Offering all Selina services such as tours, shuttle buses and rentals to customers
  • Ensuring the best experience of all customers.

Experience Functions:

  • To be Selina's #1 Fan: Connect with guests and make sure to promote all experiences. Transmit knowledge, passion, emotion, energy and motivation to the location team.
  • Weekly and monthly activities, programming, planning and execution, with guidance of the Cluster Experience Manager.
  • Owner of Whatsapp Location Guest Chat. In charge of keeping it alive and a place to connect.
  • Owner of Whatsapp direct communication with guests.
  • Heart of guest experience: Engage with customers involving the entire team throughout your shift (especially be present during check in and check out hours in order to receive feedback from guests).
  • Implement the Welcome Drink. Daily gathering for new checkins in order to connect between travelers.
  • Daily Property Walk and following the Experience Checklist at least twice a week.
  • Continuously Communicate & Follow Up on experience objectives and Destination Index metrics action plans with the support of the Cluster Experience Manager and the Cluster General Manager.
  • Compliance on music (Soundtrack). Properly running the official Selina playlist, controlling the right volume and music selected throughout the day.
  • Own the physical communication on location (brand & marketing guidelines) in its proper implementation and constant update. (print & place)
  • Support content creation for social media at location level.
  • Provide team leadership, mentorship and supervision to locationbased staff for Experience metrics success.
  • Tell guests and visitors about our tours and transportation. Share the characteristics of these unique experiences that will help them create unforgettable memories.
  • Promote the sale of Cowork, Retail, T&T, Surf, Spa and Wellness during their shift and communicate to the rest of the team their individual daily and weekly targets, and be the engine that moves them to achieve their targets.
  • Support management of local community relations.
  • Host residency & exchange program at the location, by supporting content creators on getting the best images/photos/experiences that the location has to offer.
  • Reply to all online reviews and postsaty surveys in a timely and informative manner.
  • Be the point of contact for experience boards, content creators and artist when on site.

What you need for the role

  • Previous experience in hotels, restaurants and managing on site activities. Experience working with lifestyle brands and marketing of events is an advantage.
  • Knowledge of PMS systems is an advantage
  • Teaching certification in any related art/music/wellness/cultural area is an advantage.
  • Experience with PR, brand management, event production, retail, design, and festivals is an advantage.
  • Grassroots experience working in multicultural environments with a diverse group of local and global stakeholders.
  • Experience in man

  • Consumer Experience

    hace 2 semanas

    Montevideo, Montevideo, Uruguay AstroPay A tiempo completo

    We are looking for a Consumer Experience & Engagement Project Manager to join our teamAt AstroPay, we believe in empowering people to reach their full potential and to be part of an innovative and forward-thinking company. Our goal is to provide a cutting-edge online payment solution that goes beyond just a traditional wallet. We are dedicated to creating a...

  • Consumer Experience

    hace 2 semanas

    Montevideo, Montevideo, Uruguay AstroPay A tiempo completo

    We are looking for a Consumer Experience & Engagement Designer to join our teamAt AstroPay, we believe in empowering people to reach their full potential and to be part of an innovative and forward-thinking company. Our goal is to provide a cutting-edge online payment solution that goes beyond just a traditional wallet. We are dedicated to creating a dynamic...

  • Leader, People and Culture-LATAM

    hace 2 semanas

    Montevideo, Montevideo, Uruguay Specialized Bicycle Components, Inc. A tiempo completo

    Leader, People and Culture-LATAM We are searching for a Director of People and Culture (P&C) for the LATAM region to collaborate with the Chief People and Culture Officer (CPCO) and the regional P&C and market leadership team. The role involves ensuring short-term objectives are met while establishing a strong foundation for long-term growth....

  • Global Internal Cx Leader

    hace 2 semanas

    Montevideo, Montevideo, Uruguay Equifax A tiempo completo

    What you will do ? Responsible for the use of the selfmanagement tools (HR Portal, AI Chatbot HR communities) that Equifax makes available to its 15000 employees in 22 countries, in 4 languages (English, Spanish, Portuguese and French). Responsible for the strategic design of the Virtual Agent (Chatbot) interactions as well as its learning process (machine...

  • Software Engineering Leader

    hace 2 semanas

    Montevideo, Montevideo, Uruguay dLocal A tiempo completo

    Why you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...

  • Software Engineering Leader

    hace 2 semanas

    Montevideo, Montevideo, Uruguay dLocal A tiempo completo

    Why you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 37 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...

  • Software Engineer Leader

    hace 2 semanas

    Montevideo, Montevideo, Uruguay dLocal A tiempo completo

    Why you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 37 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...

  • Software Engineer Leader

    hace 2 semanas

    Montevideo, Montevideo, Uruguay dLocal A tiempo completo

    Why you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 37 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...

  • AI ML Technical Leader

    hace 2 semanas

    Montevideo, Montevideo, Uruguay DataArt A tiempo completo

    Responsibilities Being a part of AI ML Center of Excellence, lead the strategic direction of AI within the Company, ensuring alignment with the broader company's goals Cooperating with leadership and stakeholders to identify AI opportunities and promote DataArt AI Ready Program Working collaboratively across client teams to design and engineer AI...

  • Quality Assurance Engineering Leader

    hace 2 semanas

    Montevideo, Montevideo, Uruguay dLocal A tiempo completo

    Why you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...

  • Team Lead, Gsc

    hace 2 semanas

    Montevideo, Montevideo, Uruguay Merck A tiempo completo

    Aplica tu Magia con nosotros¿Estás listo para explorar, romper barreras y descubrir mucho más? Sabemos que tienes grandes planes. Nosotros, también, innovar con la ciencia y la tecnología para enriquecer la vida de las personas con las soluciones en Healthcare, Life Science y Electronics apasiona a nuestros colegas en el mundo entero. Juntos, soñamos...

  • Genexus Developer

    hace 2 semanas

    Montevideo, Montevideo, Uruguay IBM A tiempo completo

    IntroductionAs an Application Developer, you will lead IBM into the future by translating system requirements into the design and development of customized systems in an agile environment. The success of IBM is in your hands as you transform vital business needs into code and drive innovation. Your work will power IBM and its clients globally, collaborating...

  • Node Developer

    hace 2 semanas

    Montevideo, Montevideo, Uruguay Búsquedas IT A tiempo completo

    SUSPENDIDOConfidencialREF:#1111Leading HIPAA-compliant texting and telemedicine platform that helps optimize the front desk of medical offices with 2-way texting, video chat, AI-enabled automated reminders, electronic patient forms, and automated online patient reviews. The product ́s proprietary integration technology syncs with any EMR, and allows an...

  • Order Managment Specialyst

    hace 2 semanas

    Montevideo, Montevideo, Uruguay LIU Lexmark Int'l de Uruguay S.A. A tiempo completo

    Responsibilities: Job Purpose/Mission/Summary: Manages Order to Cash activities specific to the order life cycle, ensuring timely resolution of any issues. Collaborates cross-functionally within the Supply Chain network for customer satisfaction. Communicates with stakeholders during the order management process. Contributes to process...

  • Senior QA Automation Engineer for The Travel

    hace 2 semanas

    Montevideo, Montevideo, Uruguay DataArt A tiempo completo

    CLIENT: Our client is a global leader in business travel management services. They drive savings, efficiency, and safety to businesses and their travelers all around the world. Offering B2B topoftheart digital services our client provides a whole set of travel options to enterprises around to globe.PROJECT OVERVIEW:We invite you to our company, not a...

  • Middle/strong Middle/senior Manual QA Engineer for

    hace 2 semanas

    Montevideo, Montevideo, Uruguay DataArt A tiempo completo

    CLIENT: Our client is a global leader in business travel management services. They drive savings, efficiency, and safety to businesses and their travelers all around the world. Offering B2B topoftheart digital services our client provides a whole set of travel options to enterprises around to globe.PROJECT OVERVIEW:We invite you to our company, not a...

  • Risk Specialist

    hace 2 semanas

    Montevideo, Montevideo, Uruguay Eron International A tiempo completo

    Eron International is seeking a highly qualified professional to join our Risk and Compliance departmentThe ideal candidate should have a deep understanding and experience in operational risks and internal controls, a solid grasp of financial risk management, and the ability to comprehend enterprise risk management. Additionally, the candidate should be...

  • Frontend Developer Angular

    hace 2 semanas

    Montevideo, Montevideo, Uruguay Búsquedas IT A tiempo completo

    SUSPENDIDOConfidencialREF:#1112Leading HIPAA-compliant texting and telemedicine platform that helps optimize the front desk of medical offices with 2-way texting, video chat, AI-enabled automated reminders, electronic patient forms, and automated online patient reviews. The product ́s proprietary integration technology syncs with any EMR, and allows an...

  • Sr Project Manager Take The Next Step in Your

    hace 2 semanas

    Montevideo, Montevideo, Uruguay Prometeo Talent A tiempo completo

    About the projectTalkingPoints is an award-winning education technology non-profit organization with the mission to unlock the potential of low-income, underserved families to support their children's learning by partnering with their children's schools. We are building a one-of-a-kind product in the market, a multilingual family engagement platform that...

  • Master Grower

    hace 2 semanas

    Montevideo, Montevideo, Uruguay CannabizTeam A tiempo completo

    Our client, a commercial greenhouse cannabis producer located in Montevideo Uruguay, is seeking a Master Grower consultant for a 6-month contract. The Master Grower will provide oversight, professional expertise and direction on all Cultivation and post harvest activities for their existing commercial greenhouse cultivation operations.You will be training...