Cx Analyst Junior
hace 2 semanas
Estás listo para subirte a la nave? Te estamos esperando para ir juntos _#ToTheMoon_
En Ripio construimos productos financieros sobre tecnología Blockchain para potenciar la economía en la región y ampliar las posibilidades de inclusión.
¿Qué hacemos?
Lideramos el acceso al ecosistema cripto como una de las principales compañias blockchain de America Latina.
¿Cómo lo hacemos?
Nuestra cultura es el resultado de las experiências e identidades que cada Ripionauta imprime en la empresa.
Nuestros valores nacen de esa cultura y representan lo que todos en Ripio debemos detectar, celebrar y potenciar en los demás.
En esta oportunidad buscamos un/aCX Analyst
Junior para sumarse al equipo
de CX:
**Tu nuevo desafío será: - Procesar solicitudes de usuarios proactivamente con o sin ticket generado.
- Analizar y escalar al grupo de Customer Experience las incidencias identificadas que puedan afectar la experiência del usuario.
- Contactar a los usuarios vía telefónica.
- Cualquier otra actividad que se requiera para seguimiento a la calidad del servicio.
- Gestión de proyectos asignados al equipo
¿Qué esperamos de vos?
- Experiência de 1 a 2 años en atención al cliente/soporte
- Conocimiento en herramientas de soporte
- Conocimiento basico/intermedio en crypto
- Paquete Office/Google
- Nativo en idioma Español
- Deseable conocimiento basico/intermedio en Idioma Portugués
¿Qué ofrecemos a cambio?
Creemos que para llegar a la luna tenemos que viajar _con comodidad_, es por esto que te proponemos:
- Remote first
: - Work from anywhere
- Kit de bienvenida (Usamos macbooks)
- Cursos de idiomas (Inglés o Portugués)
- Capacitaciones
- Bono anual
- Tarjeta de almuerzo mensual
- Semana FREEN de año
- Vacaciones extendidas (Días hábiles, no corridos)
- Prepaga de primer nível para vos y tu familia
- Licencias extendidas
- Día off de cumple
- Te ayudamos con los gastos de conexión
Nuestros procesos de selección
Para crear equipos de alto impacto, necesitamos seguir un proceso de selección que se adecue a cada área y rol, en donde la comunicación y feedback en cada etapa sea lo más importante.
Desde nuestro valor:
_mentalidad sin prejuicios_, estamos comprometidos con la diversidad e inclusión en los espacios de trabajo.
Todos las personas postuladas serán consideradas sin importar raza, color, religión, sexo, origen, identidad o expresión de género, estatus social, orientación sexual o cualquier otra característica protegida por la ley.
Te invitamos a ser protagonista de este viaje y descubrir tu propio camino juntos
- Búsqueda laboral equitativa. El empleador sólo podrá solicitarle la información estrictamente necesaria para el desempeño en el trabajo ofrecido._
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