bilingual vip account manager

hace 2 semanas


Montevideo, Montevideo, Uruguay GAMM CONSULTORES URUGUAY A tiempo completo

Bilingual VIP Account Manager (Fully Remote) for an Exciting Mobile Gaming Startup

From Uruguay to VIP gamers worldwide, particularly in the US & Canada

If you are ready to join the international team of an innovative and rapidly growing mobile gaming startup...

If you are committed to pushing the boundaries of mobile gaming, delivering unforgettable experiences to players...

If you have a proven track record driving growth in VIP account management, and are passionate about the gaming industry, we invite you to apply

About the position:

As a VIP Account Manager, you will be in charge of building relationships with assigned VIPs and establishing personal connections to ensure they receive tailored and prompt service.
You will also be focused on increasing players lifetime value through proactive outbound communication via email or calls and ensuring VIP players an engaging, and rewarding experience.
Analyze data and performance metrics to identify trends and opportunities for improvement, providing insights and recommendations to optimize the VIP players experience.

Qualifications:

Proven experience 3-4 years, in roles related to account management, sales, or player development within the gaming or casino industry.

Demonstrated proficiency in customer support roles, showcasing your ability to provide exceptional service and resolve inquiries effectively.

Fluent in English, with excellent written and verbal communication skills.

Experience working with CRM software such as Zendesk, Salesforce, or similar platforms, enabling you to efficiently manage customer interactions.

A huge PLUS:

VIP account management within the gaming industry.

KEY competencies:

Self-Motivated, Data & Goal-Oriented.

Strong problem-solving and analytical skills.

Ability to thrive in a fully remote work environment.

Ability to multi-task.

Work under pressure.

Applications:

If you are ready to embark on an exciting journey and contribute to the company's success, we'd love to hear from you


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