IT Support Specialist
hace 6 días
We are looking for an IT Support Technician to provide fast and useful technical assistance on computer systems to our users.This person has excellent technical knowledge and is able to communicate effectively to understand the problem and explain its solution.
**Responsabilities**:
- Identify and suggest possible improvements on procedures
- Identify, research and resolve routine technical problems of low and moderate complexity
- Coordinate with other teams or departments to resolve user problems
- Solve technical problems remotely and on-site
- Work together with ticket platform, SLA
**Requirements**:
- Studies in Technical education related to IT management,Technical Support, Infrastructure, Networking
- Previous experience is required
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Operating systems (Windows 7,10, Windows Server, Linux (Centos, ubuntu), MacOS)
- Excellent communication skills
- System Administration tools
- B2 level of English (Portuguese is a plus)
- Customer-oriented and cool-tempered
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