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Account Management Semi Senior Specialist
hace 7 meses
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Team Description
We’re seeking a bright, enthusiastic and hardworking EAMO to interface with our Enterprise customer Wyndham Hotels & Resorts (“WHR”), the company’s Enterprise Account Executive, and the company’s Enterprise Program Manager(s). This position will develop and maintain positive customer relations and coordinate various functions within the company to ensure WHR customer requests and business matters are handled appropriately and in a timely manner.
Role and Responsibilities
- WHR Point Of Contact for:
- Change Requests, Statements of Need, User Stories, Defects, Enhancements, Product Roadmap (incl research)
- Incident Management / Issue Resolution / Case Escalation
- Product related support: Solutioning, Needs analysis, Requirements gathering, Slotting, Release management
- Proactively and diplomatically troubleshoot issues/potential issues with WHR to ensure appropriate and relevant internal support is in place to support WHR’s needs
- General SF updates: Opportunities / ROI’s / Contracts / Cases / Enhancements
- Support for proactive business reviews and audits
- Preparation for internal and external meetings related to WHR
- Investigate billing / collections
- Reporting
- Represents the company to WHR, and WHR to the company, in any or all relevant matters; understanding of WHR's business and product requirements is necessary. This position is fully knowledgeable about company products.
- Organizes WHR-facing meetings and presentations
Qualifications and Education Requirements
- 2 years’ experience in complex account management
- Advanced English level both verbal and written
- Experience with presentations and training (including webinars)
- Strong interpersonal skills: Ability to communicate at all levels within an organization
- Strong time management, multi-tasking and organizational skills
**Benefits**:
- Work in modern Zonamerica campus alongside all the amenities it has to offer
- Annual Performance bonus plans
- Development opportunities in country or globally
- We offer a competitive private health insurance for employees and eligible children
- Extra Paid Time Off (5 extra days each year)
- 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
- Daily meal allowance
- Life Insurance
- Corporate Social Responsibility opportunities
- Recognition and acknowledgement programs
- Fun employee engagement and development events
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
